Guestline PMS (Rezlynx)
Streamline reservations and drive revenue with our Property Management System.
By Xanthe and 1 other2 authors215 articles
Getting started
Get started and make the most of your software.
- Guestline PMS: Get started as a reservations agentLearn the key Guestline Rezlynx PMS features used by reservations agents, including bookings, guest management, billing, and reporting.
- Guestline PMS: Get started as a revenue managerLearn how to manage rates, availability, restrictions and revenue performance in Guestline PMS using the key tools available to revenue managers.
- Guestline PMS: Get started as a housekeeperLearn how to manage room statuses, cleaning schedules, maintenance periods and housekeeping activities using Guestline PMS.
Quick guides
Rarely needed, always ready—quick solutions kept within easy reach.
- Guestline Rezlynx: Using Offline Reports and Offline Reports not updatingKey reports downloaded via Rezlynx Browser to your PC—perfect for when you lose internet on site.
- Guestline Rezlynx: Rezlynx Browser failing to launchYou can review some common issues, seen when trying to launch the installed Rezlynx Browser, in this article.
- Guestline Rezlynx: Rezlynx Browser Login IssuesYou can review some common issues, seen when logging into the installed Rezlynx Browser, in this article.
- Guestline Rezlynx: Availability Re-sync for the PMSYou can perform an availability re-sync for the PMS in a few simple steps.
- Guestline PMS: Resync PMS to Distribution HubResync Rezlynx to Distribution Hub to update inventory, products, or restrictions in a few simple steps.
- Guestline Rezlynx: Set Auto Allocate (AA) PriorityAllocate (AA) Priority refers to the system's ability to automatically allocate rooms in a specific order.
- Guestline Rezlynx: Logs overviewYou can use Logs to show changes that have taken place within the system, restriction logs, or reservations, in a few simple steps.
- Guestline Rezlynx: Reservation logs overviewYou can review actions performed on reservations using the logs within a specific reservation or by using the Reservation Log report, in a few simple steps.
- Guestline Rezlynx: Use the reservation re-save toolYou can perform reservation resaves directly within Guestline Rezlynx PMS when you need to update product values, correct configuration errors, or adjust VAT calculations.
Reservations
Creating, managing, and modifying individual reservations.
- Guestline Rezlynx: Create a reservationReservations can be created from Availability, the Planner, Guest Card, and Create.
- Guestline Rezlynx: Allocate and unallocate reservationsYou can allocate bookings in a few simple steps.
- Guestline Rezlynx: Add reservation booking linesPreviously, when you added a booking line to a reservation, Rezlynx used to recalculate the prices of any existing booking lines.
- Guestline Rezlynx: Edit reservation booking lines and override rateRoom nights can be removed, edited, and additional nights can be added. Room changes can also be accommodated within the same reservation.
- Guestline Rezlynx: Delete or remove booking linesYou can delete or remove booking lines, in a few simple steps.
- Guestline PMS: Create a restaurant bookingResDiary integrates with Rezlynx, allowing reservations to be created directly in Rezlynx, generating reports, and adding booking details to guest emails when required. It also lets you make restaurant bookings…
Multi-room, Groups & Room Block reservations
Creating, managing and modifying Multi-room reservations, Group bookings and Room Blocks.
Check In & Check Out
From printing reg cards, to completing an early check out.
- Guestline Rezlynx: Print Registration CardsYou can print registration cards, also known as Reg Cards, for your guests using multiple methods in a few simple steps.
- Guestline Rezlynx: Check in a reservationYou can use the check in screen to filter reservations and check in guests, in a few easy steps.
- Guestline Rezlynx: Edit the number of guests (Pax) after check inYou can edit the number of guests on a booking after check in, in a few simple steps.
- Guestline Rezlynx: Complete an early check outYou can complete an early check out, with information on how to complete a refund if needed and generate a bill for the guest with this article.
- Guestline Rezlynx: Check Out overviewYou can complete the guest checkout process, handle payments, and manage checkout-related tasks in a few simple steps.
- Guestline Rezlynx: Check Out an NRA or Master bookingYou can complete the checkout process for NRA or Master bookings in a few simple steps.
No Shows & Cancellations
Handling cancellations, no-shows, and related policies.
Deposits, Room Billing & Invoicing
Learn more about deposits, room billing, and invoicing including NRAs and post-check out corrections.
- Guestline Rezlynx: Invoice enhancements overviewInvoice enhancements have been made within the system and this article provides an overview of the enhancements.
- Guestline Rezlynx: Add or remove deposits on a reservationYou can add or remove deposits on a Rezlynx reservation, either manually or via a payment interface, in a few easy steps.
- Guestline Rezlynx: Virtual Credit Card (VCC) processing overviewLearn about Virtual Credit Cards and how these payments are processed.
- Guestline Rezlynx: Room billing overviewThis information article provides further information on the features within reservation Room Billing. For Advanced C&B bills go to Adv C&B Module, Events, Billing.
- Guestline Rezlynx: Edit a charge or quantity posted incorrectly within room billingYou can correct a wrongly posted charge within room billing, in a few easy steps.
- Guestline Rezlynx: Correct wrong pay type used within room billingNavigate to Room Billing (Rezlynx, Guest Journey, Billing, then Room Billing), and select the room/reservation to amend from the drop-down menu.
- Guestline Rezlynx: Refund a token after check outTo refund a payment gateway token on a checked-out booking, you can not post the refund to that booking as the room billing was closed when the item...
- Guestline Rezlynx: Use Invoice Management to manage post-stay room billingYou can manage and amend guest invoices after checkout in a few simple steps.
- Guestline Rezlynx: Create a Non-Resident Account (NRA)You can create a Non-Resident Account (NRA) in a few easy steps.
- Guestline Rezlynx: Invoice management for NRAs and MastersYou can manage and amend NRA and Masters invoices after checkout in a few simple steps.
- Guestline Rezlynx: Correct an Invoice passed the check out date (Guest)You can correct an invoice for a guest where the date of checkout has passed, in a few simple steps.
- Guestline Rezlynx: Batch Posting overviewYou can manually post charges onto several room bills at one time using Batch Posting in a few simple steps.
- Guestline Rezlynx: Payment Gateway overviewThis information article provides further details to GuestPay customers and sites using Trust Payments about the new payment gateway panel within the guarantee tab on reservations.
Revenue & Financial Exports
Revenue features within the system, plus VAT and tax management..
- Guestline Rezlynx: Create an analysis codeYou can create an analysis group or analysis code to track revenue within the system, in a few simple steps.
- Guestline Rezlynx: Create Non-revenue analysis codesYou can create a non-revenue analysis code to report on revenue collected by your property but that does not belong to the property - for example, City Taxes collected by…
- Guestline Rezlynx: Post CashYou can use the Post Cash feature if amendments are needed for a bill that has already been checked out or if a non-resident charge needs to be posted and…
- Guestline Rezlynx: Set Fiscal PeriodsA fiscal period is a budgetary accounting period. When system date is enabled on Rezlynx you will need to enter your fiscal periods to determine when your end of week,…
- Guestline Rezlynx: Create and suppress Pay TypesYou can create pay types for the different payment methods that are accepted at your property, in a few simple steps. The pay types can also be suppressed within specific…
- Guestline Rezlynx: Folio Styles overviewFolio Styles allow you to customise how invoices appear by grouping transactions in different ways, making bills more readable and professional for...
VAT & Tax management
Configuring and managing VAT, tax rules, and compliance.
- Guestline Rezlynx: VAT handling in RezlynxVAT within Rezlynx is calculated line by line on Individual Items or by products as opposed to the totals.
- Guestline Rezlynx: Rezlynx Variable deposit Tax RulesYou can activate variable deposits to add deposits using different tax values as required in a few simple steps.
- Guestline Rezlynx: Long-stay 4% VAT overviewImportant: We would advise you to check the HMRC website for the most up-to-date information on long-stay accommodation VAT charges.
- Guestline Rezlynx: Create a tax ruleWe would always recommend creating a new tax rule if one is required, rather than adjusting a current tax rule.
- Guestline Rezlynx: Create a City Tax or Tourist Tax - flat chargeYou can manage an automatic addition of a value per room per night, in a few steps. Some UK cities, including Manchester, Liverpool, and Bournemouth, now impose a city tax…
- Guestline Rezlynx: Create a City Tax or Tourist Tax - percentageYou can manage an automatic addition of a percentage per room per night, in a few steps. Some UK cities, including Manchester, Liverpool, and Bournemouth, now impose a city tax…
- Guestline Rezlynx: Edinburgh visitor levy configuration guideYou can prepare your property for Edinburgh's new Visitor Levy using your existing Guestline Rezlynx City Tax functionality in a few simple steps.
- Guestline Rezlynx: Configure city tax inclusive ratesYou can enable city tax inclusive rates to display all-inclusive pricing to guests and distribution channels in a few simple steps.
- Guestline Rezlynx: Period end and tax calculationsThe information below will explain how the Tax totals section of the end of period report is calculated. The End of periods include: End of Day, End of Week, End…
- Guestline Rezlynx: Invoice VAT displayIn some territories, regulations dictate that transactions attracting different rates of VAT must not be grouped together on an invoice.
- Guestline PMS: Apply 5% UK VAT rate on children's mealsThe UK government has introduced a temporary VAT reduction from 20% to 5% from 25 June 2026 to 1 September 2026, as part of the Great British Summer Savings scheme…
- Guestline PMS: Apply 9% Republic of Ireland VAT changeSteps to configure Guestline PMS for the Irish VAT reduction on hospitality food services from 13.5% to 9%, effective 1 July 2026.
Reports
View and use PMS reports.
- Guestline Rezlynx: End of day figures do not match Actual and Forecast reportYou may find that your end of day figures do not match your Actual and Forecast report and this troubleshooting article will help you to review this further.
- Guestline Rezlynx: Find specific analysis code charges on end of day reportUse the Postings report in Guestline Rezlynx to see the individual charges that make up a specific analysis code total on your end-of-day report.
- Guestline Rezlynx: End of Shift balancing in RezlynxYou can complete end of shift balancing in Guestline Rezlynx to ensure all payments are correctly recorded in few simple steps.
- Guestline Rezlynx: Add, edit or delete emails for automated end of day reportA snapshot of the End of Day, along with End of Week to date and End of Month to date figures, can automatically be sent when the End of Day…
- Guestline Rezlynx: Period End Archive report overviewThe period end report summarises the revenue, payments and occupancy figures processed within the start and end of the given period end report.
- Guestline Rezlynx: Company Sales activities and reportYou can use the Company Sales Activities tool in Guestline Rezlynx to record and track sales activities and tasks associated with company profiles in few simple steps.
- Guestline Rezlynx: Invoice Reprint ReportYou can use the invoice reprint report to reprint, send or view any invoices including finding event invoices, ledger invoice and credits, or room bills in a few easy steps.
- Guestline Rezlynx: Posting ReportIn this article, you can find an overview of the report, learn how to run the report, the report output, and troubleshooting information.
- Guestline Rezlynx: Manager’s Flash ReportIn this article, you can find an overview of the report, learn how to run the report, see its general features and troubleshooting information.
- Guestline Rezlynx: New Actual and Forecast ReportIn this article, you can find an overview of the New Actual & Forecast report, learn how to run the report, the report output, and troubleshooting information.
- Guestline Rezlynx: Actual and Forecast ReportIn this article, you can find an overview of the Actual and Forecast report, learn how to run the report, the report output, and troubleshooting information.
Aged Debtors
Add payments to a ledger, re-assign ledge invoices, make corrections to ledgers, and view aged debt.
- Guestline Rezlynx: Aged Debtor overviewYou can review the age of a company profile's debt and generate account statements for Ledgers within your Aged Debtors list, in a few simple steps.
- Guestline Rezlynx: Add payments to a ledger via Aged DebtorsYou can post payments to company ledger accounts within Aged Debtors in a few simple steps.
- Guestline Rezlynx: Re-assign a debtor invoiceYou can reassign an invoice to a different ledger account in a few simple steps. This is helpful if the invoice has been sent to the wrong ledger in error.
- Guestline Rezlynx: Correct a debtor credit note when posted incorrectlyTo correct an incorrectly posted credit note, follow these steps: Step 1: Locate the Aged Debtor Account Navigate to Accounts.
- Guestline Rezlynx: Correct a debtor payment when incorrectly postedYou can correct a payment posted within an aged debtor in a few easy steps.
- Guestline Rezlynx: Correct a debtor invoice when overchargedYou cannot fully amend an incorrect invoice, but you can issue a credit note to deduct the overcharge in a few easy steps.
Products, Rates & Rate plans
Building and managing rate plans, restrictions, pricing rules, and promotional codes.
- Guestline Rezlynx: Create a productProducts are the elements of your rate that are not accommodation. You can set these up easily in a few steps.
- Guestline Rezlynx: Shift allowances on upsellsEnabling the ‘Shift Allowances on Upsells’ feature for your site will not impact reservations with existing upsells attached.
- Guestline Rezlynx: Create a Product RuleYou can create and manage Product Rules in a few simple steps. Product Rules are used to define additional items or services that can be included in a Rate Plan,…
- Guestline Rezlynx: Create a Rate TableYou can create a rate table to set up a rate that is static and does not change over time. This article reviews the different types of tables and how…
- Guestline Rezlynx: Create a Flex TableYou can create a flex table to set up a rate that will give you the facility to place exceptions for a specific date or period into the future for…
- Guestline Rezlynx: Create a Rate RuleYou can set up a rate rule, to determine which dates the rate or flex table will be available for and to apply specific conditions, in a few easy steps.
- Guestline Rezlynx: Create rate plan SupplementsYou can create additional accommodation charges depending on the level of occupancy in the room, in a few simple steps.
- Guestline PMS: Build a new bedroom rate planThis article will guide you through the process of building a new rate plan and includes hyperlinks to articles that provide an in-depth look at each component.
- Guestline Rezlynx: Create a seasonal rate planRate plans are different for every property, however, in this article we are going to show you a way of creating a three – day Christmas or Festive Package.
- Guestline Rezlynx: Best Western - Build a rate plan and map to BW with rate not updated to CRSYou can build a rate plan to feed to Best Western with rates not updated to CRS, in a few steps.
- Guestline Rezlynx: Best Western - Build a rate plan and map to BW with rate updates sent to CRSYou can build a rate plan to feed to Best Western with rate updates sent to CRS, in a few steps.
- Guestline Rezlynx: Rate Plan UsersYou can attach users to a specific rate plan, and the rate will be hidden unless the user is searching for the rate plan, in a few simple steps.
- Guestline Rezlynx: Rate Plan VariancesYou can set a rate plan to be altered automatically depending on the lead in time, occupancy or rooms sold and day of the week, in a few simple steps.
- Guestline Rezlynx: Rate Plan CompaniesYou can attach a Company to a specific rate plan, and the rate will be hidden unless the company is entered during the rate search, in a few simple steps.
- Guestline Rezlynx: Rate Plan TranslationsYou can set translations for specific rate plan information, that can be displayed on templates, in a few simple steps.
- Guestline Rezlynx: RestrictionsYou can add restrictions to rate plans, that control when a rate plan can and cannot be sold, in a few simple steps.
- Guestline Rezlynx: Create a Promotional CodeYou can create a promotional code within Rezlynx for internal use only, in a few steps.
- Guestline Rezlynx: Rate Plan CeilingsYou can set a ceiling against a Rate Plan to restrict the number of rooms sold on that rate plan per day, in a few simple steps.
- Guestline Rezlynx: Best Western - Managing rate levels or ceilingsYou can set the rate levels or ceiling values, and re-sync these to Best Western, in a few simple steps.
- Guestline Rezlynx: Final Adjustments updating to Distribution HubFinal Adjustments configured in Rezlynx can now be updated directly to Distribution.
- Guestline Rezlynx: Shift allowances with product loss and unused allowances explainedShift allowances are used to absorb a portion of a guest's charge when a rate includes a specific allowance, such as in Dinner, Bed, and Breakfast packages. Any amount exceeding…
- Guestline Rezlynx: Rate Price Overview for rate managementThis article introduces the Rate Price Overview with Pivot tables.
- Guestline PMS: Use Product Rules to offer packages online in DBM and GuestStayYou can offer packages and multi-tax products to guests in GuestStay and DBM in a few simple steps.
- Guestline PMS: Copy a rate plan to create new pricingDuplicate an existing rate plan quickly so you can create new pricing options without rebuilding the configuration from scratch.
Configuration
Essential guides for users to set up and use the platform effectively.
- Guestline Rezlynx: Planner screen overviewYou can manage bedroom bookings across your property in a few simple steps.
- Guestline Rezlynx: Special events on the plannerYou can add a special event or notice to the planner for internal or external events or important dates.
- Guestline Rezlynx: Guest Messaging overviewYou can keep track of any notes that need to be passed onto guests at your property using Guest Messaging in few simple steps.
- Guestline Rezlynx: Add or edit status codesYou can add or edit status codes - used to define the status of a room or booking - in a few simple steps.
- Guestline Rezlynx: Change status code coloursYou can update the status code colours for reservations and housekeeping in a few simple steps.
- Guestline PMS: Set Auto Allocate (AA) PriorityAllocate (AA) Priority refers to the system's ability to automatically allocate rooms in a specific order.
- Guestline Rezlynx: Availability screen overviewYou can monitor and manage room availability across your property in a few simple steps.
- Guestline Rezlynx: Availability screen colours overviewYou can review and edit your availability screen occupancy colours if required.
- Guestline Rezlynx: Difference between Deduct From Stock and Room Out Of ServiceDeduct from Stock and Room out of Service both make a specific room unsellable. However, they have different results for your overall room availability.
- Guestline Rezlynx: Add, create and manage VIP levelsYou can create and manage VIP levels and add them to guest profiles in a few simple steps.
- Guestline Rezlynx: Q-Rooms overviewYou can prioritise check ins by marking the room as a Q-Room to be cleaned more urgently than others, in a few easy steps.
- Guestline Rezlynx: Room move overviewRoom moves are sometimes necessary to accommodate guest requests or operational needs. You can move a bedroom reservation in a few simple steps.
- Guestline Rezlynx: Create and manage cancellation codesYou can create and manage reservation cancellation codes in a few simple steps.
- Guestline Rezlynx: Add or edit mandatory fieldsYou can add mandatory fields - which are fields that must be completed in order to progress further within the system - or edit current fields in a few easy…
- Guestline Rezlynx: Create or edit attributesYou can create additional fields, called attributes, to gather additional information within the system in a few simple steps.
- Guestline Rezlynx: Create quick notesYou can create quick notes to add to the notes sections within the system, in a few easy steps.
- Guestline Rezlynx: Reservation To Do ItemsTo Do Items are reminders that can be assigned to operators or groups across various areas of Guestline Rezlynx. This guide focuses on Reservation To Do Items to ensure important…
- Guestline Rezlynx: Tasks overviewYou can record actions that need to be performed at a future date using the Tasks functionality in few simple steps.
- Guestline Rezlynx: Denials overviewDenials are a feature within the system that can be enabled to track why bookings are not completed or why customers abandon the booking process.
- Guestline Rezlynx: Best Western - Homepage tabYou can quickly review Best Western reservations, review any issues and resolve them, in a few simple steps.
- Guestline Rezlynx: Create Market SegmentsYou can create market segments to collate data for your reports and breakdown revenue by business type in a few simple steps.
- Guestline Rezlynx: Create a Media Source CodeYou can create media source codes to track how guests have heard about you and collate data for your reports in a few simple steps.
- Guestline Rezlynx: Create and manage cancellation policiesYou can create cancellation policies, add the cancellation policy to a rate plan and to a template, and manage cancellation policies in a few easy steps.
- Guestline Rezlynx: Upload images via Media ManagerYou can upload images into Rezlynx for use within the system in a few simple steps.
- Guestline PMS: Integration of ResDiary into PMSThis article will help you to raise a ticket to integrate ResDiary into Rezlynx.
Profiles
Create and manage profiles.
- Guestline Rezlynx: Create a Company profileYou can create a company profile via Profiles within Rezlynx, in a few simple steps.
- Guestline Rezlynx: Create a People profileYou can create a people profile via Profiles within Rezlynx or during the creation of a reservation, in a few simple steps.
- Guestline Rezlynx: Rezlynx profiles marketing preferences overviewThis information article reviews the changes to Rezlynx Profiles which occurred on Monday 14th April 2024, and is now in place on all sites.
- Guestline Rezlynx: Merge profilesYou can merge duplicated people profiles, in batches or individually, in a few simple steps.
- Guestline Rezlynx: Add feedback to a People ProfileYou can add feedback to a people profile in Guestline Rezlynx to record and track guest feedback and resolve any issues in few simple steps
- Guestline Rezlynx: Mark profile as Service DeniedYou can mark a guest profile as Service Denied, previously known as "black list", to show an on-screen warning to prevent or block a guest from booking with your team,…
- Guestline Rezlynx: Best Western - Enroll New MembersThe Best Western rewards scheme is mutually beneficial to both guests and hotel staff alike.
- Guestline Rezlynx: GDPR - Automated Profile DeletionYou can configure the system to automatically delete profiles after a set period of time, in a few steps.
- Guestline Rezlynx: Delete a People ProfileYou can delete a guest profile in Guestline Rezlynx by searching for the guest and confirming the deletion in few simple steps.
Communications
SMS messaging, email settings, template editor and confirmation emails.
- Guestline Rezlynx: European Accessibility Act (EAA) and email templatesThis document explains our commitment to European Accessibility Act (EAA) compliance across our digital products and offers guidance to support you...
- Guestline Rezlynx: SMS Functionality overviewThis information article provides further details about the SMS functionality that can be enabled to allow text messages to be sent from within Rezlynx to your guests or any contact…
- Guestline Rezlynx: Batch printing overviewYou can view, print or send guest templates in bulk using the Batch Printing feature in a few simple steps.
- Guestline Rezlynx: Email overviewYou can send emails internally to other users' Guestline Rezlynx mailboxes as well as to external email addresses in a few simple steps.
- Guestline Rezlynx: Outgoing correspondence overviewYou can view SMS, fax and emails sent by the system using Templated Editor template the system, in few simple steps
- Guestline Rezlynx: New email facilityA new email system is now available for room billing, invoice reprints, and confirmation emails, which can be set to send from the property's email address using this article.
- Guestline Rezlynx: New email templates for reservation confirmationsYou can use this guide to activate, create and send templates using the new confirmation email feature.
- Guestline Rezlynx: Create template emails in Template EditorYou can create templates within Template Editor to send to guests for reservations and events, in a few simple steps.
- Guestline Rezlynx: Template Editors' additional design featuresYou can create templates within Template Editor with additional design features, in a few simple steps.
- Guestline PMS: Configure template automationSet up automated guest email communications with flexible scheduling so each message is sent at the right time to maximise engagement and reduce manual work.
- Guestline Rezlynx: Email spoofing overviewWho should read this support article? Anyone who has supplied an email address in ‘Show this ‘From’ address when templated emails are sent’ in the...
- Guestline Rezlynx: Email Spoofing FAQ’sWhat is email spoofing/masking. The result is that an email appears to have been sent from a different domain.
- Guestline Rezlynx: SPF records setupThis article covers the basic configuration of SPF, the purpose of which is covered in the Email Spoofing Overview, please read that article before proceeding with the below.
- Guestline Rezlynx: DKIM records setupThis article covers the DKIM configuration, the purpose of which is covered in the Email Spoofing Overview, please read that article before...