You can check out bedroom reservations as well as NRAs & Masters and Advanced C&B events.
Navigate to Check Out
You can access the Check Out screen in the following ways:
Navigate within Rezlynx to Guest Journey, select Front Office, and then Check Out.
Or, click on the hotkey at the top of your screen.
Navigating within the Check Out screen
Once within the Check Out page, above the report are the following options:
Display: Select from Residents or Departures.
Departures For: Click and type the date or click to select a date from the calendar.
Group Mode: Selecting one reservation automatically selects all others in the group.
Check out Checked: When bookings are selected, they can be checked out together.
Batch Print by Folio: When bookings are selected, printing can be completed by folio.
Refresh: To refresh and update the view.
The report will auto-populate and update based on the above options.
Click on the column header to sort the column data in ascending or descending order. Alternatively, click the 3-dots within the header to see other sorting and view options. Click on the 3 filter lines at the top of the report output, to show additional filtering options.
📌 Note: The Ledger Balance column instantly shows any folios yet to be finalised.
To the right of each row are the following options:
Send Balance: Select to email the online balance to the lead guest.
Check Out: If the invoice is on a zero balance or going to sales ledger.
Room Billing: If the guest needs to pay the outstanding balance.
Print: Select to print or view the room bill.
Processing Guest Payments
If payment is required, follow the steps below:
Click Room Billing to navigate to Room Billing.
Click Predicted Balance at the bottom of the Room Billing screen to check if any further charges need to be completed.
Select Add Payment to add a payment and complete the transaction
Printing and Finalising Invoices
You can print a copy of the invoice in the following ways:
Room Billing screen: Click Print. You can also change the billing address, apply folio styles, or view in a different format.
Check Out screen: you can either -
Click Print. You can then select a currency, edit billing addresses, and apply folio styles.
Select multiple rooms and click Batch Print By Folio. You can then select the type of invoice to be viewed, currency, edit billing addresses, and apply folio styles.
📌 Note: The invoice number is generated when Finalise is selected within Room Billing or when the reservation is checked out. The invoice printed prior to this is editable and can be reviewed and changed as required.
Completing a Check Out
If your guest needs to depart earlier than planned, you can complete an early check out in a few steps.
For guests checking out on their expected date, once the room bill is at 0.00 or the value has been sent to a Ledger Account, and they have returned their key, you can then Check Out a guest in the following ways:
Room Billing screen: Click Check Out at the bottom of the screen, then Confirm this action to complete Check Out.
Check Out screen: you can either -
Click Check Out to the left of the room number, then Confirm this action to complete Check Out.
Select multiple rooms using the tick boxes and click Check Out Checked. Choose to Check Out Individual or All bookings and then complete the checkout.
📌 Note: Once checked out, the invoice will automatically finalise the invoice, so finalise only needs to be clicked prior to checkout if the guest requires one at checkout. Once an invoice has been finalised or checked out, you can correct an invoice for a past date in a few steps.
Undo a Check Out
Undo Checkout is available for your property if you have system date enabled, which means you will see a date at the top right of the system.
Required Conditions: This feature is only available on the same day the reservation has been checked out for sites with System Date enabled.
To undo the checkout, follow the steps below:
Navigate to the reservation.
Select the 3-dot menu, then click Undo Checkout.
⚠️ Important: If you do not have this option, please see the required conditions noted above.
Confirm if you want to Undo Checkout and change the status to Resident.
Click Save on the reservation.
The reservation will now be checked back in.