Balancing is part of the general properties processes, to ensure all payments that have been taken, have been added correctly into the system. This is mostly to balance cash and card transactions to prevent errors.
Required conditions
Before completing end of shift balancing, ensure you have:
Access to your cash drawer, if applicable.
Access to your card machine for shift totals or X read.
Appropriate permissions in Guestline Rezlynx to close shifts.
End of Shift balancing process
Follow the steps below to complete the end of shift balancing process:
Step 1: Print Payment Analysis
This report shows how much has been taken on this shift for each payment type. The report breaks down each individual transaction.
To print the payment analysis report, follow the steps below:
Within Rezlynx, navigate to Accounting, Period End, then Payment Analysis.
Select For Period and from the drop-down menu select Shift (Not Closed).
📌Note: You do not need to change any other parameters within this report.
Select View and Direct Print.
📌Note: You do not have to print this report, but it is helpful to be able to mark off each payment as it is reviewed.
Step 2: Balance payments
You now need to balance the payments by matching the Payment Analysis report against the payments actually taken on site.
For Cash Payments:
Count the cash in your cash drawer, if applicable at your property.
This should match the cash value shown on the Payment Analysis report.
For Card Payments:
Run a shift total or X read on your card machine.
⚠️Important: PED payment balancing can still be completed if not using X read.
Match these totals to the amounts shown on the Payment Analysis report.
Step 3: Rectify any discrepancies
If your payments match the Payment Analysis report then proceed to Step 4.
If a value is missing, you need to identify where the discrepancy is, for example:
The payment appears in the Payment Analysis Report, but no corresponding payment has been taken.
🤓Tip: Double-check card receipts, or MYST to ensure the payment has definitely not been taken.
The payment appears on the card machine, but has not been entered on Rezlynx and so does not show in the Payment Analysis Report.
🤓Tip: Check with colleagues incase there is a reason this has not been entered into Rezlynx or was this an error.
Once you have determined the cause of the discrepancy, it is the user's responsibility to rectify this by:
Add the missing payment to Rezlynx either within Billing or via Post Cash, or
Process a payment via the Guarantee tab or card machine.
Step 4: Close the Shift
Once the totals match and any errors have been fixed, follow the steps below:
Navigate to Accounting, Period End, then Current Periods.
Select Close next to End of Shift.
Add a Comment if required.
Select Confirm to close the shift.
This will change the totals for the shift back to zero, ready for the next shift to commence.