Products are additional charges for items or services. Products can be created to be sold as in-house upsells, upsells sold online, or to be part of a product rule when building a rate plan.
Create a product
To create a new product, follow the steps below:
Within Rezlynx navigate to System. Rates, and Products.
Select New Product in the bottom left of the screen.
🤓 Tip: All existing products are shown in the left-hand menu, check here before creating a new product incase one has already been created.
Complete the following fields as required:
Product Code: A unique identifier upto 12 characters long. This cannot be changed after saving.
Product Group: Select from the drop-down menu where this product will be filed in the left-hand menu.
Description: A short summary of the product. This can be altered at any time.
Notes: displays notes when hovering over the Product.
Product Type: Defines where the product can be used, either in reservations for the rate plans and/or as a upsell (bedroom), or Standard C&B (Function). Bedroom items only will feed into the product rules, not inventory items etc.
Charge mode: options include per room, per person, per adult, per child, per infant and single charge.
Posting mode: there are 4 different options regarding how to the product produces the charge.
Simple: allows the product to post on Day of Arrival, All Resident Days or Day of Check out and is typically used for daily products, such as breakfast.
Custom (Rhythm): allows a posting schedule to be selected from day 1 to day 14 of the guests stay, or if their a stay is longer than 14 nights the posting mode recycles from night 15. For example, this could be used as part of a 4 night package that allows dinner on the first and third nights, so boxes 1 and 3 would be ticked.
Rolling allowance for X days: allows an allowance that can be used on any day of the stay, and the number of days must be entered. For example, this could be used as part of a 2 nights package which allows dinner on one night of the stay, the number of days would be set as 2 and if not used on the 1st night then it would roll to the 2nd night. Variable posting is not available with this posting mode.
Allowance per Stay: sets an allowance that can be used over the entire stay. This means the guest can use this on the any day of their stay until the allowance is used. Variable posting is not available with this posting mode. For example, this could be used as part of a package which allows £50 of spa treatments. Variable posting is not available with this posting mode.
⚠️ Important: If Rolling Allowance for X Days or Allowance per stay is used, it is recommended that the cost of the products be absorbed. If an increase in price is then required, a new product should be created as Simple, with DOA and RD ticked. The cost of the allowance should then be divided by the number of nights to increase the rate.
Value Type: select either fixed or variable values.
Value: of the product.
Analysis code: select from the drop-down menu the revenue code that this product reports to.
Analysis code after 28days: used to set another revenue area for this product to charge to after 28 days, usually due to a TAX Rule change.
Auto add to check in: This box is only visible when your product type us a check in upsell, this will then add this product as a default.
Use Stock Control: Tick this box if you have a limited number of the Product and would like to control the number of stock items. (e.g.: 6 cots, this would display on your availability screen and within your upsells pages).
Daily products report column: if you would like the product to show on your Daily Products Report, specify the column.
Absorb: tick if the product is being absorbed into the rate table, or leave unticked if you wish for the product to add on top of the value of the rate table.
Shift Allowances Shift allowances are used to absorb a portion of a guest's charge when a rate includes a specific allowance, such as in Dinner, Bed, and Breakfast packages. Any amount exceeding the allowance is charged to the guest's bill. Find out more about Shift Allowances with product loss and unused allowances and how to set these up within the system settings. If you use Shift Allowances, complete the following fields:
Shift number: you an check these with your EPoS provider, but typically are 1-Breakfast, 2-Lunch, 3-Dinner, 4-Night Food.
Shift allowance: amount the guest can spend i.e. £25.00 dinner.
Unused allowance code: select from the drop-down menu where any unused portion of the allowance revenue will be assigned.
Restricted analysis code: select from the drop-down menu which analysis codes can be accepted for posting on this product. For example, if selecting analysis code Bar Food then the guest can take their food allowance in the Bar but not the Restaurant. If no Analysis code is selected the full charge will post to the guest’s bill.
Product loss code: assign where the difference between the product value and the shift allowance will be posted.
Click Save.
Selling products online
After saving, an additional tab is accessible called Distribution. The tab is used to set up upsell products for online sale.
You can choose within this Distribution tab to sell this product online via: