This feature is internal-only and does not communicate to online platforms including DBM.
Users can deny service to a guest in People profiles, triggering an on-screen warning if the profile is used for a direct reservation at your property.
However, profiles marked as Service Denied can still book online or through OTAs, as these bookings do not pull profiles directly from Rezlynx. To block a guest from booking through an OTA, you will need to contact the OTA directly.
Mark a profile as Service Denied
To mark a guest profile as Service Denied, follow the steps below:
Navigate to Profiles, People, Search and use the search parameters to locate the guests' profile.
🤓 Tip: The more parameters completed the fewer profiles will be returned. Results will be displayed below the search parameters.
Click the required Profile Ref, within the profile tick Service Denied.
🤓 Tip: Add information on the cause and date of the service denied being activated to the Notes tab. This information will be displayed to your team on-screen if the guest attempts to book direct in the future.
Click Save.
Display
When a guest profile is marked as Service Denied, any associated reservations will display this designation as shown below:
Troubleshooting
Service Denied listed guest able to book online: This feature is internal-only for Rezlynx PMS and does not communicate to online platforms including DBM. Service Denied guests will still be able to book online or through OTAs, as these bookings do not pull profile information directly from Rezlynx. To block a guest from booking through an OTA, you will need to contact the OTA directly.
When was the guest set as Service Denied? We cannot tell why a guest was set as Service Denied however if this action was completed in the last 18 months then the user who performed the action will be recorded within the system logs. You can review the logs by navigating to: Rezlynx, Help, Logs, Reservation and set the From date back and enter the guests' Profile Ref and select Refresh to review the results.
Report of Service Denied guests: You can use the Design Query report to review Service Denied guests. When running the Design Query report within Profile Details select "Show One Record Per Unique Profile only" and tick the Service Denied box as Yes.