Denials is functionality within Rezlynx that can be enabled in order to track why bookings are not being completed or customers walking away from making a booking.
Enable Denials in Rezlynx
To enable Denials, follow the steps below:
Navigate to System menu, System, Ini Settings.
Select Reservations from the left-hand menu.
Under the Rate Plan Search section, tick the checkbox for Denials to enable the feature.
Add Denial Codes
To add Denial codes, follow the steps below:
Navigate to System menu, Codes and Rules, Denial Codes.
Click New and add a new denial code with a maximum of 12 characters, using underscores for spaces.
Enter a Denial Code and Description.
Select Properties.
Click Save Changes to save any edits or additions.
📌 Note: Alternatively, click Discard Changes to cancel any unsaved amendments.
How Denials work in the Rate Plan search
Denials screens help to keep track why bookings are not being completed. When a user closes the Rate Plan Search screen without completing a reservation, the Denial screen will appear.
The user will be prompted to:
Select a Denial Code
Optionally enter notes
Record estimated lost revenue
Attach a contact profile
Record stay information, etc.
The user can then Save the changes.
Denials Reporting
To access the report navigate to Reports menu, Reservation, Denials.
Report features:
View all denials recorded in the system
Filter by:
From Date
To Date
Denial Code
Operator
Order By (Denial Date or Arrival Date)
Filter notes:
Filters can be used but not saved
No hyperlinks are included
Report data includes:
Operator
Denial Code
Number of Denials
Number of Nights
Adults
Children
Infants
Average Available Rooms
Estimated Average Lost Revenue
This data is summarised by Operator and Denial Code.