Template Editor can be used to create email templates to send to guests or bookers, which can be manually sent or automatically scheduled for sending using Template Automation.

This article provides additional design features that can be used within the templates. Once you have made changes to a template we would recommend sending it to yourself using a test booking to ensure that all content displays as required.

Data tags are found on the right hand side of the screen. Data tags merge system information into your template. For example, the “Site Description” tag would insert the hotel name.

To insert one, simply double click on it, this will insert the tag into the template in the location of your current cursor.

Tags could be used to include information such as:

Booking notes can be inserted into templates. The most commonly used notes to insert into a confirmation is “Confirmation Notes”, within template editor, this is called “CUSTOM NOTES 3”. You can insert this the same way as other tags.

Upsells added to a booking can be inserted into the template also. To do this pull through the tags shown below, this will list the upsells description and the price. Please note that the user in the below example has inserted a £ before the product value.

The notes above are pulling from the confirmation note box on the reservation, and the products would show any upsells. Flowers £35 would show in the extras section.

When a guest is staying on multiple rate plans and/or room types, the normal reservation confirmation shown above may not give the detail you need. In these cases, you may wish to have a separate confirmation with the booking line tags replacing the above table. This will then give you a breakdown of the stay.

You must insert the “BKLNSTART” tag before the breakdown and the end tag afterwards “BKLNEND” for this to work. The booking line information could either be worded in a paragraph or put in a table.

The first example shown above would duplicate and would read as follows:

The second example would still duplicate but in a table.

If you added a booking line section to your normal confirmation email, that section would show the same information as the main body, when your booking does not have a separate booking line.

Images should be uploaded at the correct size and dimensions into Rezlynx via the Media Manager. Although the software will allow you to resize pictures, many email clients refer to the original image when displayed on screen, so the uploaded image will render on the recipients' screen. This could cause your template to display incorrectly. Images uploaded into Rezlynx must be less than 100kb and must be in Jpeg format.

When entering information you may wish to use a table to keep everything uniform.

To insert a table, press the table icon. This will load the image shown below, choose your number of rows and columns and press OK. If you wish to edit the table once entered, right click in the table to get this grid back.

Border Size – Changing this to 0 removes the lines on the table, changing it to 10 will give you a thick border.

Cell Padding – Increasing this number will make a margin between the cells, Changing it to 0 makes everything flush to the border.

Cell Spacing – is the amount of distance from the border to the text

Colours – When you select a colour, you can select various tones using the +1 options at the top. You can also use HEX colour codes to select the specific colour needed.

Once a table is added, a number of different options become available:

As you create your template, the HTML editor behind the scenes will code your sections. To access the HTML Code select this button in the bottom left of the screen.

If you have a background in HTML you could create the whole template by entering the code in this manner. Please note that Guestline cannot offer this training or support on this method of creation.

You can copy a template either by highlighting the selection in visual mode (on screen) or by using the HTML view, then using right click, copy or the CTRL + C.

To paste, go into the new template and right click, paste or the CTRL + V.

Please note, images and fonts may vary between system versions.