Guestline Rezlynx Property Management System (PMS) is a cloud-based platform that brings together reservations, guest management, billing, and reporting in one place. This guide covers the key areas you'll need on your first day, with links to detailed articles for each.
⚠️Important: Your property may have customised settings and permissions per role that affect what features you can see, which is managed by your Administrator.
Log in for the first time
Before logging in for the first time, your administrator must create your account and provide you with login credentials. We recommend setting up Passkey Multi-Factor Authentication (MFA) to ensure security for your site and guests’ information. This helps protect guest and property data.
Log in using the official URLs:
UK & Europe - use either: https://pms.eu.guestline.net or https://home.eu.guestline.app/
APAC region - use either: https://pms.ap.guestline.net or https://home.ap.guestline.app/
Secure your log in using Passkey Multi-Factor Authentication (MFA).
Find your way around Guestline PMS
Guestline PMS includes a navigation menu, search tools and shortcut hotkeys that help you move around the system efficiently. Taking time to understand the layout will help you complete everyday tasks more quickly.
Use these resources to familiarise yourself with the platform:
Availability and bookings
The planner and availability provide a real-time view of occupancy, room availability, arrivals and departures. These screens are often the starting point for managing reservations and room allocations.
Manage reservations
You can create, amend and cancel reservations directly in Guestline PMS. Once a booking has been saved, you can update booking details, adjust rates and manage room allocations without creating a new reservation.
Check guests in
The check-in process confirms a guest's arrival and room allocation.
Manage room billing and check out
The check-out process settles outstanding balances and closes the reservation. Room billing allows you to manage guest charges, payments and adjustments throughout a stay. You can locate bills using a room number, booking reference or guest name.
Manage guest profiles
Guest profiles store important guest information, including contact details, stay history, preferences and marketing permissions. Keeping profile information accurate supports a better guest experience.
Learn how to manage guest records:
Review reports
Guestline PMS provides operational and financial reports that help you manage daily activity and monitor property performance.
Use these reports regularly:
Continue your learning
Once you are comfortable with the basics, explore additional resources to build your knowledge.