Occasionally, you may need to move a guest from one room to another—whether to accommodate a special request, resolve maintenance issues, or optimise your room allocation.
Drag and drop within the Planner
To drag and drop a reservation within the planner, follow the steps below:
Navigate to Guest Journey, then select Property, and then select Planner.
Click and drag the reservation to the new room number.
You can move the booking to a different room type if required.
📌Note: You may see the following Warning Messages:
If the rate plan is unavailable for the new room type, you’ll receive a warning.
If the price differs, you’ll be asked whether to retain the original rate or apply the new rate.
Unallocate and reallocate within the Planner
If your property has many rooms, you may find it safer to manually move the reservation.
To manually move a reservation within the planner, follow the steps below:
Navigate to Guest Journey, then select Property, and then select Planner.
Click on the reservation and select Unallocate.
Find the desired room on the planner and click the white box next to it.
Choose Allocate Booking, then select the booking and click Allocate.
Unallocate and reallocate within the reservation
Sometimes you may find it easier to unallocate and reallocate a room within a reservation.
To unallocate and reallocate, follow the steps below:
Within the reservation, click Un-Allocate.
Click Allocate to see all available rooms.
Review the allocation possibilities, then click Allocate to select a room.
Rooms marked as Do Not Move
These rooms display a no entry sign.
Hover over the booking to see the reason.
If you attempt to move it:
You’ll get a warning.
You can abort or continue with the move regardless if required.