Navigate to Room Billing (Rezlynx, Guest Journey, Billing, then Room Billing), and select the room/reservation to amend from the drop-down menu.
To correct a wrong pay type used to post payments/deposits onto a bill
To correct a wrong pay type used to post payments/deposits onto a bill, please follow the below steps:
📌Note: this method can be used for deposits posted prior to arrival and new payments within room billing.
Navigate to Room Billing (Rezlynx, Guest Journey, Billing, Room Billing), and select the room/reservation to amend from the drop-down menu.
🤓 Tip: Make a note of the pay type incorrectly used and the value posted.
Click Add Payment.
Enter the same pay type as used in error, then enter a minus value (i.e. -10.00), and click Post.
📌Note: if you do not want to the guest to see the original posting and this correct – Tick both items, click Transfer To, select a different Bill Split, and click Confirm to move the charges.
Click Add Payment.
Choose the correct pay type and enter the value, and click Post.
Alternatively, to correct a wrong pay type used to post a payment (not deposits taken prior to arrival) onto a bill, please follow these steps:
Tick the incorrect payment.
Click Options, then Delete.
A comment must be entered for reporting purposes, then click Delete.
The room billing now shows the correction.
📌Note: if you do not want to the guest to see the original posting and this correction. Tick both items, click Transfer To, select a different Bill Split, and click Confirm to move the charges.