GuestStay
Use booking communication, marketing, and guest self-service tools to drive guest satisfaction.
By Xanthe1 author23 articles
GuestStay plans and reports
Understand the plans available and reporting features to help you gain the most from GuestStay.
- Guestline GuestStay: GuestStay Plans overviewThis article provides an overview of the GuestStay plans and key features.
- Guestline GuestStay: GuestStay menu and Dashboard overviewYou can streamline your guest experience management by accessing all GuestStay tools through the new centralised dashboard in a few simple steps.
- Guestline GuestStay: Guest Facing ReportYou can use the Guest Facing report to review how your GuestStay products are performing, in a few simple steps.
Pre-arrival & Check-in
Digital registration, kiosk setup, and check-in customisation.
- Guestline GuestStay: Digital registration overviewThis information article provides further detail on the GuestStay pre-arrival digital registration emails.
- Guestline GuestStay: Enable pre-arrival paymentsEnable pre-arrival payments so guests can settle outstanding balances before arrival and combine eligible upsell purchases into a single transaction.
- Guestline GuestStay: Kiosks – restrict payment requestsYou can restrict payment requests for specific rate plans during kiosk check-in in a few simple steps.
- Guestline GuestStay: Create a pre-arrival email with Digital Registration linkYou can create a pre-arrival email with digital registration check-in link, in a few easy steps.
- Guestline GuestStay: Edit digital registration terms and conditions and privacy policyYou can edit the Terms and Conditions shown within the digital registration, in a few easy steps.
- Guestline GuestStay: Billing address changesThis information article provides further information on the GuestStay Billing Address actions within Rezlynx.
- Guestline GuestStay: Assisted digital registration via tabletYou can streamline your guest experience management by accessing all GuestStay tools through the new centralised dashboard in a few simple steps.
- Guestline GuestStay: Kiosk - Create custom text on check-inYou can add a message to display on the kiosk once a guest has checked in via the Kiosk.
Guest portal & Self-service
Guest-facing tools for managing bookings, payments, and services.
- Guestline GuestStay: Guest Portal overviewThe Guest Portal offers an online platform for guests to review a reservation summary and modify their information.
- GuestStay: Create and manage Custom PagesYou can create and manage fully branded informational pages in GuestStay in a few simple steps.
- Guestline GuestStay: Restaurant BookingsWith GuestStay, guests can easily make and cancel restaurant bookings through the Guest Portal, integrated with ResDiary, in just a few simple steps.
- Guestline GuestStay: Date change requestsThis functionality is available subject to your GuestStay plan.
- Guestline GuestStay: Handle guest requests with AI AnalysisThis information article provides details of a new functionality for GuestStay that will analyse, categorise, and translate guest requests seamlessly. This ensures efficient actions by hotels with real-time notifications.
- Guestline GuestStay: Digital or self check-outThis information article provides further information on the GuestStay Digital Check Out within Rezlynx.
- Guestline GuestStay: Cancellations overviewThis article covers functionality related to supporting self-service cancellations for GuestStay or DBM customers, which includes the management of cancellation policies and a dedicated page in the PMS to monitor…
- Guestline GuestStay: Cancellations Frequently Asked Questions (FAQ's)Self Service Online Cancellations Frequently Asked Questions (FAQ's)
Guest engagement & Revenue
Upselling, communications, and enhancing the guest experience.
- Guestline GuestStay: Create an upsell for GuestStay, Kiosks, and Guest PortalYou can create a product upsell within Rezlynx PMS for exposure to GuestStay, Kiosk, & Guest Portal in a few easy steps.
- Guestline GuestStay: Email offersThis functionality is available subject to the terms of your GuestStay plan.
- Guestline GuestStay: Online balance and payments overviewSend balance generates a link sent to the guest, which allows them to view and manage their room bill online. They can then see what they'll have to pay at…
- Guestline GuestStay: Apple and Google Wallet PassesThis functionality is available subject to the terms of your GuestStay plan.