GuestStay
Use booking communication, marketing, and guest self-service tools to drive guest satisfaction.
By Xanthe1 author24 articles
Getting started with GuestStay
Overview of GuestStay plans, features, dashboard, and reporting.
GuestStay plans and reports
Understand the plans available and reporting features to help you gain the most from GuestStay.
- Guestline GuestStay: GuestStay Plans overviewThis article provides an overview of the GuestStay plans and key features.
- Guestline GuestStay: GuestStay menu and Dashboard overviewYou can streamline your guest experience management by accessing all GuestStay tools through the new centralised dashboard in a few simple steps.
- Guestline GuestStay: Guest Facing ReportYou can use the Guest Facing report to review how your GuestStay products are performing, in a few simple steps.
Pre-arrival & Check-in
Digital registration, kiosk setup, and check-in customisation.
- Guestline GuestStay: Digital registration overviewThis information article provides further detail on the GuestStay pre-arrival digital registration emails.
- Guestline GuestStay: Enable pre-arrival paymentsEnable pre-arrival payments so guests can settle outstanding balances before arrival and combine eligible upsell purchases into a single transaction.
- Guestline GuestStay: Kiosks – restrict payment requestsYou can restrict payment requests for specific rate plans during kiosk check-in in a few simple steps.
- Guestline GuestStay: Create a pre-arrival email with Digital Registration linkYou can create a pre-arrival email with digital registration check-in link, in a few easy steps.
- Guestline GuestStay: Edit digital registration terms and conditions and privacy policyYou can edit the Terms and Conditions shown within the digital registration, in a few easy steps.
- Guestline GuestStay: Billing address changesThis information article provides further information on the GuestStay Billing Address actions within Rezlynx.
- Guestline GuestStay: Assisted digital registration via tabletYou can streamline your guest experience management by accessing all GuestStay tools through the new centralised dashboard in a few simple steps.
- Guestline GuestStay: Kiosk - Create custom text on check-inYou can add a message to display on the kiosk once a guest has checked in via the Kiosk.
Guest portal & Self-service
Guest-facing tools for managing bookings, payments, and services.
- Guestline GuestStay: Guest Portal overviewThe Guest Portal offers an online platform for guests to review a reservation summary and modify their information.
- GuestStay: Create and manage Custom PagesYou can create and manage fully branded informational pages in GuestStay in a few simple steps.
- Guestline GuestStay: Restaurant BookingsWith GuestStay, guests can easily make and cancel restaurant bookings through the Guest Portal, integrated with ResDiary, in just a few simple steps.
- Guestline GuestStay: Date change requestsThis functionality is available subject to your GuestStay plan.
- Guestline GuestStay: Handle guest requests with AI AnalysisThis information article provides details of a new functionality for GuestStay that will analyse, categorise, and translate guest requests seamlessly. This ensures efficient actions by hotels with real-time notifications.
- Guestline GuestStay: Digital or self check-outThis information article provides further information on the GuestStay Digital Check Out within Rezlynx.
- Guestline GuestStay: Cancellations overviewThis article covers functionality related to supporting self-service cancellations for GuestStay or DBM customers, which includes the management of cancellation policies and a dedicated page in the PMS to monitor…
- Guestline GuestStay: Cancellations Frequently Asked Questions (FAQ's)Self Service Online Cancellations Frequently Asked Questions (FAQ's)
Guest engagement & Revenue
Upselling, communications, and enhancing the guest experience.
- Guestline GuestStay: Create an upsell for GuestStay, Kiosks, and Guest PortalYou can create a product upsell within Rezlynx PMS for exposure to GuestStay, Kiosk, & Guest Portal in a few easy steps.
- Guestline GuestStay: Email offersThis functionality is available subject to the terms of your GuestStay plan.
- Guestline GuestStay: Online balance and payments overviewSend balance generates a link sent to the guest, which allows them to view and manage their room bill online. They can then see what they'll have to pay at…
- Guestline GuestStay: Apple and Google Wallet PassesThis functionality is available subject to the terms of your GuestStay plan.