Rate plans for upsells are no longer configured within Distribution Hub - they are now set within Rezlynx PMS.
You can create a product upsell within Rezlynx PMS for exposure to:
GuestStay, Kiosk, and Guest Portal - using this article
How to distribute an upsell
⚠️Important: The product must be built in Rezlynx PMS before proceeding with the instructions below.
To show an upsell for sale online via Distribution and DBM, follow the steps below:
Within Rezlynx navigate to System, then within the Rates menu select Products.
From the product menu down the left hand side of the screen, select the product you have created.
Select the Distribution tab.
Select Where the product should be offered, including:
PMS only if no boxes are selected.
Available to be booked via systems generating new reservations (Distribution Hub, its API, Guestline Web Services, or DBM).
Available in GuestStay, Kiosk, and Guest Portal.
Select Which rate plan offers this product by clicking into the box and then selecting the required rates from the drop down.
📌Note: You can select individual rate plans or categories.
Select When should this product be available by selecting:
Always available: no restrictions on availability of the product.
Unselect to specify availability: options then include-
Within the date range - use the calendars to select the from and to dates.
Until - Select how many days before arrival the product can be added.
Available on specific days - select which days the product will be available on.
Choose How would you like to handle upsell requests for this product, which can be done via:
Instant Confirmation: If selected, the item will be added to the reservation at time of booking and payment will be requested. If you have GuestPay then the payment can be processed and automatically and will automatically update to the reservation in Rezlynx PMS.
On request: Select this to create a request which will need to be accepted or rejected by your property. The guest will not be charged for the item until it has been confirmed by the property or until the guest arrives.
If required, click Edit Order to change the order of products displayed online.
🤓Tip: Drag to rearrange the product order.
On the right-hand side of the screen, complete the:
Product name as it should be shown online.
Description upto 2000 characters.
📌Note: You can also use the Generate with AI for assistance with writing a description - please check this content carefully before proceeding.
Strikethrough price which appears online next to the upsells cost, showing that the item has been reduced. You can add this by entering a monetary value higher than the regular product price to be shown online.
Click Add Image to upload or drag and drop.
Click Save and this will re-sync this information to the Distribution Hub.
After saving the changes in PMS, the products will be in sync between PMS and distribution.
⚠️Important: You used to have to update the Upsell within the Distribution Hub - however this is no longer required. All upsell settings are now completed within Rezlynx.