This functionality is available subject to the terms of your GuestStay plan.
Hiding the rate on the registration card ensures guests are not prompted for payment during kiosk check-in for the selected rate plans.
This is commonly applied to Online Travel Agent (OTA) and Corporate rate plans. If a rate plan is not exclusively used by OTA or Corporate client, consider how payments will be requested via the kiosk before applying this setting.
Kiosks – restrict payment requests
To stop payments being requested for a specific rate plan during Kiosk check in, follow the steps below:
Navigate to System, Rates and then select Rate Plans.
From the left-hand menu, choose the rate plan you want to update.
Scroll down to the MISC section.
Tick the Hide Rate On Reg Card checkbox.
📌Note: This hides the rate from the registration card and prevents payment being requested during kiosk check-in.
Click Save to apply the update.
⚠️Important: If you need to restrict payment requests for additional rate plans, repeat steps 1–5 for each one.