GuestStay
GuestStay provides a web-based self-service guest portal connected to Rezlynx PMS, enabling guests to manage all aspects of their reservation from their own device. By empowering guests this way, hoteliers benefit from smoother operations, more efficient data collection, and increased revenues through upselling and upgrading. Guests enjoy friction-free and seamless digital interactions before, during, and after stay.
đNote: New EU digital accessibility legislation took effect June 28, 2025. Our toolsâGuestStay, Direct Booking Manager (DBM), and Rezlynx email templatesâsupport European Accessibility Act (EAA) compliance and considerations for content customisation.
Benefits
In todayâs fast-paced world, guests expect convenience, speed, and a personalised experience. Long queues, paperwork, and manual processes can leave a negative impression before their stay even begins. Thatâs why digital check-in and registration are no longer a luxuryâtheyâre essential. Hereâs how embracing a digital-first approach can save time, delight your guests, and boost your revenue:
Save time
Automate routine tasks at the front desk and eliminate unnecessary forms.
Reduce queues by enabling guests to complete registration cards, review balances, and make payments online - only available for GuestPay customers.
Avoid errors caused by handwritten forms and streamline data transfer to your Property Management System (PMS).
Delight your guests
Communicate and extend your brand by sharing key information before they arrive, building trust and confidence.
Offer flexibility with digital check-in and check-out options that eliminate long waits.
Empower guests to manage their booking onlineâadd extras, upgrade rooms, reserve restaurant tables, or request date changesâall at their convenience.
Ensure accurate guest profiles and compliance
Allow guests to enter their own details, improving the accuracy of your CRM and guest profiles.
Avoid costly penalties by meeting requirements for Guest Registration, GDPR, PSD2, and PCI-DSS.
Unlock new revenue opportunities
Use automated emails to promote extras, upgrades, and dining reservations.
Take advantage of integrated upselling features in your portal, digital registration, and kiosk check-in for multiple touchpoints to boost revenue.
By embracing digital check-in and registration, youâre not just streamlining operationsâyouâre creating a seamless, personalised experience that guests will love. From saving time and reducing queues to driving compliance and increasing revenue, the benefits are clear. Make the switch today and transform the way you welcome your guests.
GuestStay Plans
GuestStay has 2 product plans:
GuestStay Core
Billing address changes (Requires invoice enhancement)
Kiosk options available with features including:
â ď¸Important: Kiosks do not allow check out prior to 5am.
GuestStay Plus
All GuestStay Core features listed above, plus:
Upsells in portal, digital registration and check-in.
Room Upgrades.
Check your propertiesâ GuestStay plan
Check your propertiesâ GuestStay plan by navigating within Rezlynx PMS to GuestStay, Configuration, then Functionality.
To discuss or change your GuestStay Plan please contact our Sales Team.
Configure your GuestStay experience
You can configure GuestStay key features specifically for your property, by navigating within Rezlynx PMS to: GuestStay, in the Configuration menu, then select Functionality.