Hospitality Accommodation

Xanthe Jackson

GuestPay with Adyen

Learn how to set up your new Adyen payment terminal so you can begin processing payments quickly and securely.

GuestPay with Adyen: PED basic setup

You can connect and manage Wi‑Fi and cellular settings on your PED terminal in a few simple steps.

GuestPay with Adyen: Connect PED to the internet

Manually update the PED software, in a few simple steps.

GuestPay with Adyen: PED software update

Find the Terminal ID (TID), Serial Number (S/N) and other device information on a PED (pin entry device).

GuestPay with Adyen: PED Terminal ID (TID) and Serial Number (S/N)

Use this guide to keep PED (pin entry device) batteries in good condition and to handle the USB‑C charging cable safely.

GuestPay with Adyen: Maintain battery performance

Step-by-step guides for setting up and using your payment terminals. 

PED Setup & Operation

Use these step-by-step checks to diagnose and resolve issues when your payment terminal is not working.

GuestPay with Adyen: Troubleshoot PED issues

Use this guide to replace the receipt paper roll on a PED (pin entry device) and purchase more rolls if required.

GuestPay with Adyen: PED replace and reorder printer paper roll

Learn what a tamper message means and what you should do when your payment terminal detects a security issue.

GuestPay with Adyen: PED shows "tamper" or "tampered" warning

Solutions for common technical issues, connectivity problems, and hardware maintenance.

PED troubleshooting

Start a payment on your terminal in a few quick steps, whether in standalone or integrated mode.

GuestPay with Adyen: Start a PED transaction

View and reset the Totals report on a PED (pin entry device).

GuestPay with Adyen: View and reset Shift Totals

View and export payment information and action a refund within Access Pay Hub.

GuestPay with Adyen: Access Pay Hub Payments

This guide explains how to refund, cancel or reverse a payment on a PED.

GuestPay with Adyen: Complete a PED refund

View disputes, chargebacks, and fraud alerts within Access Pay Hub.

GuestPay with Adyen: Access Pay Hub Disputes

Track and reconcile your payment transactions including with Access Pay Hub. 

Transactions & Reconciliation

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