You can refund, cancel, or reverse a payment transaction via the PED in a few simple steps. The action you take depends on whether the original payment has been captured.
When to refund, cancel or reverse a payment
Use this section to understand which option applies to your situation.
You can only refund a payment after it has been captured.
To return a payment that has not been captured, you must cancel the payment instead.
If you are unsure whether the payment has been captured, complete a reverse.
For manual transactions, a reversal attempts to cancel the payment if it has not been captured, or refund it if it has.
Refund options on the PED
Use these routes to start a refund directly from the PED or from connected systems.
Refund on the PED
⚠️Important: A manager passcode is required to complete refunds on the PED.
Use these steps to when completing a refund directly at the terminal:
Open New Transaction.
Select Refund.
Follow the on‑screen prompts to complete the refund.
Once confirmed on screen as refund completed, you will need to add this to your PMS or EPOS system.
Access EPOS refund processing
Use this route when your site uses an EPOS system to manage transactions.
To process a refund through the EPOS:
Select the relevant transaction.
Select the item to refund or choose to Refund all.
Choose a reason for the refund.
Select the payment device.
The refund will process automatically.
Access PayHub refund processing
Use this route to refund a transaction recorded in Pay Hub.
Within Access Pay Hub, select the Payments.
Search to locate and select the transaction.
Click Refund.
Check or edit the Refund Amount if a partial refund is required.
🤓 Tip: You can process multiple partial refunds, up to the total value of the original payment.
Click Refund Transaction.
When the refund is complete, the transaction status updates to Refunded.
To view the details:
Select the refunded transaction.
Open the Transaction History tab.