Use these reports to understand transactions, view payment operation events, and action refunds within Access Pay Hub.
Navigate to Access Pay Hub Payments
To access Payments, follow the steps below:
In Access Evo, click Access Button.
Click Products.
Select Access Pay Hub.
Select Payments, as shown below:
Transactions
Each payment attempted or completed is known as a transaction.
Transactions list
The Transactions list shows all payments processed through the system, including successful and failed attempts.
The list is organised into columns, including: provider, transaction state, start date, client reference, cardholder, card type, expiry date, card number, transaction type, and amount.
To filter the transaction list, follow the steps below:
Under Transactions, select filters to refine the view, including:
Transaction date.
Card Type.
Transaction State.
Transaction Type.
The list updates automatically to reflect your chosen filters.
To export the data, click Export
and the file is downloaded to your device.
Transaction details
Within the Transactions list, select a transaction to view more detailed information, including:
Overview tab with card details, fees, and billing address
Transaction history tab with payment lifecycle or operations
Technical details tab with processing, metadata, POS, and
unsorted provider data.
Transactions eligible for refund can be refunded fully or partially from this screen.
Operations
Operations are individual actions that occur within a transaction, such as authorisation, capture, and refunds.
Operations list
The operations list shows all operations or transaction events.
To filter the Operations list, follow the steps below:
Within Payments, select the Operations tab, as shown below:
Select filters to refine the view, including:
Operation ID.
Operation.
Amount.
Client reference.
Timestamp.
Provider.
Status.
Transaction ID.
The list updates automatically to reflect your chosen filters.
To export the data, click Export
and the file is downloaded to your device.
Operation details
Select an operation from the list to view detailed information, including:
Overview tab with card details, fees, and billing address
Transaction history tab with payment lifecycle (all operations)
Technical details tab with processing, metadata, POS (if applicable), and
unsorted provider data.
🤓Tip: If the transaction is eligible, you can complete a full or partial refund from this screen.
Refunds
To refund a transaction, follow the steps below:
In Access Evo, click Access Button.
Click Products.
Select Access Pay Hub.
Select Payments
Use the transactions list to locate the transaction.
Click on the transaction to open it.
Click Refund.
Enter the amount you wish to refund.
Click Refund Transaction.
Refunded transactions
When the refund is complete, the transaction status will be updated to Refunded.
Select the transaction and Transaction History tab to view details of the refund, as shown below:
