Guestline GuestStay is a web-based self-service guest portal connected to Guestline Rezlynx Property Management System (PMS). It enables guests to manage their reservations from their own device, helping your property operate more efficiently and deliver a modern guest experience. This guide covers the key areas you'll use day-to-day, with links to detailed articles for each.
⚠️Important: Each property is configured based on its GuestStay Plan and the customisable features enabled.
GuestStay Plans
GuestStay is available in different plans, each offering a different set of features. Understanding your property's plan helps you know which tools and capabilities are available to you: from core guest portal functionality through to upsells, room upgrades, and automated email offers.
Guest Portal and self-service
The GuestStay guest portal gives guests a self-service space to manage their reservations, complete digital registration, and handle payments ahead of their stay. Guests are directed to the portal via a link in their confirmation email, and the features available depend on your GuestStay plan.
Guest engagement and revenue
GuestStay provides opportunities to increase revenue through upsells and room upgrades presented to guests during digital registration, via the guest portal, and through kiosk check-in. Products are configured in Guestline PMS and can be enabled in GuestStay.
Email communications to guests
Communicating with guests at the right time helps drive digital engagement and set expectations before arrival. Guestline PMS allows you to create email templates for reservation confirmations and pre-arrival messages, and automate their delivery based on booking events so guests receive timely communications without manual effort.
Menu and Dashboard
The GuestStay menu is a centralised hub within Guestline PMS for managing every aspect of your guest experience from one place, removing the need to navigate multiple sections of the system. The GuestStay Dashboard monitors performance across the full guest journey using intelligent scoring and actionable insights.
Reports
The Guest Facing report tracks how guests are engaging with digital registration, check-in, and check-out across your property. The report can be filtered by date range and customised to focus on the metrics most relevant to your team.
Continue your learning
Once you are comfortable with the core GuestStay features, explore additional resources to deepen your Guestline knowledge.