GuestStay integrates with Trybe to allow guests to browse, book, and view spa appointments alongside their hotel reservation — all in one place. This article explains how to activate the feature, what guests experience, and how bookings appear in the property management system (PMS).
⚠️Important: This feature requires a Trybe integration to be set up before it can be used. Ensure all prerequisites below are met before activating.
Required conditions
Before activating this feature, ensure that:
You use the Trybe spa management system.
Spa appointments, packages, sessions, and other bookable services are configured as OTA available in Trybe.
You have access to your Trybe API credentials.
Enable spa bookings in GuestStay
Add the property's Trybe API details in the Guestline settings portal.
Replace {SITEID} with the property's site ID.
Navigate to the following URL: https://settings.eu.guestline.app/{SITEID}/spa-settings
Click SPA Settings in the left-hand menu.
Complete the required details, including Spa ID and API token.
Expose bookable spa services in Trybe.
Configure appointments as OTA available.
Configure sessions as OTA available.
Configure packages as OTA available.
Also expose any other services intended for guest booking through the dedicated OTA page in Trybe.
If you need assistance with these settings, please reach out directly to TRYBE support.
Enable the Trybe integration within the Guestline PMS. Please reach out to our product team via Support to complete the enablement.
Enable the Trybe integration within GuestStay by going to GuestStay, then select Configuration, and then select Functionality.
Scroll down to Third-party integrations and toggle on Trybe.
Review the integration, by checking that:
Available spa treatments are visible within GuestStay.
Guests can view and create bookings.
Enabled services appear correctly from Trybe.
Benefits
Streamlined guest experience: Guests can manage spa appointments alongside their hotel reservation from one location.
Reduced reception workload: Spa bookings are managed digitally, reducing phone calls and manual administration.
Increased spa revenue: Easy access to bookings encourages guests to reserve treatments before arrival.
Real-time availability: Guests can view live appointment availability, helping to reduce double-bookings.
How guests use spa bookings
Once activated, guests can access spa bookings through their GuestStay portal.
View appointments
When guests navigate to the Spa section from their reservation management page, they see their appointments organised into two sections:
Upcoming appointments, with treatment details, dates, times, and booking status.
Past appointments, for reference.
Appointments are organised chronologically.
Make a new booking
To book a new treatment, guests select Book your next appointment and follow these steps:
Browse the available treatments and sessions.
Choose a preferred date from the calendar.
Select an available time slot. Crossed-out times are unavailable.
Review the basket at the bottom of the screen. Guests can add as many items as needed before proceeding.
📌 Note: All offerings configured in Trybe as "OTA available" are listed for booking. This includes appointments, sessions, and packages.
Complete the booking
Before submitting, guests confirm their contact details and then select Submit Booking:
Email address.
Phone number.
The guest who will attend the treatments and sessions.
The new appointment appears in the upcoming appointments list immediately after submission.
⚠️Important: Payments are not handled through GuestStay and must be managed independently, in line with the property's existing payment policies.
View bookings in the PMS
When enabled, a Spa tab appears on the reservation page in the PMS. From here, hotel staff can view all booked treatments and make new bookings on behalf of guests. The experience mirrors the GuestStay portal.
📌 Note: To enable the Spa tab in the PMS, contact the engineering team via Support.
Frequently Asked Questions
Which spa systems are supported?
Currently, only properties using Trybe can enable this feature. Additional integrations may be added in future releases.
Can guests cancel or modify appointments through GuestStay?
No. During the beta phase, guests can view appointments but cannot cancel or modify them through GuestStay. Any changes must be handled directly by the reception team or spa team.
What happens if a guest books multiple appointments?
Guests can book multiple treatments across different dates and times. All appointments appear within the Upcoming Appointments section and are organised chronologically.
Is payment taken at the time of booking?
No. Payments are not processed through GuestStay. Payment must be managed according to the property's existing spa payment policy, such as payment at the spa, room charge, or another method configured within Trybe.