As a Guestline Platform product, access to Insights is controlled using Guestline SSO user management. This article demonstrates the steps required to manage user access to Insights.
📌 Note: Insights will be made available automatically to all Guestline Platform users who onboard from Rezlynx PMS and where the original Rezlynx user was a member of the ADMINS user role.
Requirements
You can only edit user permissions, if you have:
Multi-Factor Authentication enabled.
User permissions to Read and Update permissions.
If you do not have these permissions, you will not be able to edit another user's permissions and will need to contact your Admin user on site. Due to data protection, we cannot edit user permissions for you.
Manage user rights to Insights
To check a users' Insights permissions, follow the steps below:
Navigate to the platform home page or use the link here: https://home.eu.guestline.app, click Users.
🤓 Tip: If you are already logged into Rezlynx, click on your initials in the top right corner and select My Guestline Account to navigate to the Home Page.
Locate the user from the list, then click the Pencil icon to update/edit.
📌 Note: If the user cannot be located, navigate to User Set (System, then select User Set Up) up within Rezlynx to review their access.
Once within the users’ profile, click the down arrow to expand the Insights menu.
You can then edit the permissions in the following ways:
Read: tick to allow users to access reporting data, or untick to remove permissions.
Allow export: tick to allow users to export data from the reports, or untick to remove permissions.
Once you have completed the required changes, click Update Permissions to save the changes made.
This user should now be able to access Guestline Insights.
📌 Note: In some cases the user may have to log out and log back in again to pick up changes to their access permissions.
Related Articles
You can find out more about Insights reports using our guides: