⚠️ Important: If you log in with a Username (rather than email address), please contact your Admin User to reset this for you. Due to data protection, we cannot reset passwords for you – please contact your admin user.
To reset your platform user password from the Browser, follow the steps below:
From the browser, click Forgot Password.
Enter your email address, and click Send Reset Information.
Check your email (including Junk/Spam) for the email link. Please follow those instructions accordingly.
To reset your platform user password from the Platform Home page, follow these steps:
From the Platform Home Page (home.eu.guestline.app), click Don’t remember your password?
A new screen opens – enter email address, click Send Email.
Please check your email (including Junk/Spam) for an email link. Please follow those instructions accordingly.
⚠️ Important: Please be aware that the email link will expire if not used within 24 hours – you can request another email to be sent at any time.
You can learn more about other platform user actions using our guides: