Ready to supercharge your system? Contact our Sales Team or explore our overview article to discover what Access Evo can do for you.
Access Identity or Access Evo login
Access Identity enables users to sign in across all Access products with just one set of credentials. You will no longer need to remember multiple login details—just one username and password to access a wide range of Access solutions.
Guestline Single Sign On (SSO) login
Access Evo users no longer need to reset SSO passwords - you'll only use your Access Identity login created when your site Administrator set you up with Access Evo.
If you do not have Access Evo at your property, then please use the SSO password reset processes.
Password resets
Your password reset options depend on how you log into the system:
If you log in with an email address: You can reset your password yourself using the standard password reset process. System administrators cannot change email-based passwords.
If you log in with a username: You'll need to contact your system administrator to reset your password, as self-service password reset is not available for username-based accounts.
If you're unsure which type of login you have, check what you normally enter in the login field - if it contains an "@" symbol, it's an email address.
Reset your own Access Evo password
If you log in with an email address, you can reset your password yourself using the password reset steps below. System administrators cannot change email-based passwords, and Guestline support cannot complete this process for you.
To reset your own Access Identity password, follow the steps below:
Navigate to the Guestline Home or use the link here:https://home.eu.guestline.app
Enter your e-mail.
⚠️Important : If you log in with a username, please contact your Administrator to reset your password. Guestline support cannot do this for you.
Select the Log in with Access button.
Once the Access Evo login screen has loaded, re-enter your Access Identity email address and select Next.
Click Forgot Password.
Enter your email address associated with the Access Evo account.
Submit the password reset request.
Check your email for the password reset link.
Click the link provided in the email.
Follow the prompts to create a new password.
Confirm the new password meets security requirements.
Resetting another User's Access Evo password
If you log in with a username, you'll need to contact your system administrator to reset your password, as self-service password reset is not available for username-based accounts.
To reset a user’s password as an Administrator, follow the steps below:
Within Guestline Rezlynx, click the Access Evo button.
Select Products, then selectAccess Evo.
Once the new tab has loaded, select the View and manage Members icon in the top right.
Once the members tab has opened, locate the user and click the 3-dot menu.
Select Change Password.
Read the warning information and select Change password to proceed.
Set a new password for the user, then select Next.
🤓Tip: This is a temporary password, as the user will be asked to reset this information.
Share the new password with the user.
When the user logs in for the first time, they will be asked to set their own password.
Security best practices
Creating strong passwords
Use a combination of uppercase and lowercase letters.
Include numbers and special characters.
Avoid personal information or commonly used words.
Make passwords at least 10 characters long.
Account security
Don't share your Access Evo login credentials with others.
Log out when finished from Guestline Rezlynx PMS and confirm the log out on the Access page, especially on shared computers.
Report suspicious account activity immediately.
Change passwords regularly.
Troubleshooting
Password reset email not received
Your spam and junk folders.
Your IT department hasn't blocked emails from [email protected].
Check that you don't have a rule in place on your Inbox that is moving the email from [email protected].
Try resetting it again and make sure the email address is correct.
Ask a colleague to generate the reset email on their device to see if this makes a difference.
Reset Link Not Working
Ensure you're clicking the link from the most recent password reset email.
Try copying and pasting the link directly into your browser.
Request a new password reset if the link has expired.
New Password Not Accepting
Ensure the password meets minimum security requirements.
Check for character length, special characters, or complexity requirements.
Avoid common passwords or previously used passwords.
Try a different password combination.
Still Cannot Access After Reset
Clear your browser cache and cookies.
Try logging in from a different browser or device.
Verify you're using the correct email address or username.
Ensure caps lock is not accidentally enabled.