Say goodbye to waiting and hello to instant solutions! Our powerful Access Digital Assistant chatbot makes managing your tasks faster, easier, and more enjoyable. Solving your questions instantly and keeping your workflow smooth and efficient.
Instant Solutions: No more waiting - get your answers immediately.
Seamless Workflow: Quickly resolve common queries and keep your processes flowing effortlessly.
Always Ready: 24/7 support - day or night, we're here to help!
Open the Access Digital Assistant
To use the Digital Assistant, follow the steps below:
Log in to Guestline PMS.
Within Guestline, click the “question mark in the circle” icon in the top right of the screen, and select Digital Assistant.
The Access Digital Assistant window will open in the bottom right, with options including:
Recent message - to see your most recent chat.
Ask a Question - to start a chat.
Go to the support portal - to view online articles and access the Customer Success Portal.
Status Page - to view the Access products status page.
Home - to see the main screen.
Messages - to review all of the messages you have sent.
Cross in the top left corner - to close the Digital Assistant screen.
Start a chat
Select Ask a Question.
You are welcomed to the Digital Assistant and asked to select your region as one of the following:
APAC.
UK & IRELAND.
DACH & BENELUX.
Carefully select the product that you have a question about, selecting from one of the following:
Rezlynx PMS - A Property Management System where you view and manage your reservations for guest accommodations.
Advanced C&B - A Conference & Banqueting management system where you view and manage your events, meetings, and function bookings.
Distribution Hub - A channel management system that connects your property to online travel agencies (OTAs) and booking channels.
Direct Booking Manager - A booking engine and website management tool that allows guests to make reservations directly with you online.
GuestPay - Advanced payment processing solution that handles guest transactions and paylinks within Rezlynx PMS.
Trust Payments - Payment processing solution that handles guest transactions within Rezlynx PMS.
GuestStay - Enhancing your guests' experience, providing self-service options like online check-in, digital guest services, and communication tools during their stay.
Guestline EPoS - An Electronic Point of Sale system by Guestline for managing restaurant, bar, and retail transactions within the property.
Newbridge EPoS - Newbridge Electronic Point of Sale system for managing restaurant, bar, and retail transactions within the property.
In one message, write what you need help with today and press send.
🤓Tip: Please include as much information as possible to help the agent fully understand the issue and if possible give examples or attach documents to the chat using the paperclip symbol.
Getting the best results
For the most accurate answers:
Be specific about what you need.
Include details such as account type or feature.
Rephrase or ask for more detail if the first answer doesn’t fully resolve your query.
Follow up with additional questions if needed.
Review the response
The Access Digital Assistant provides immediate, detailed responses, often accompanied by helpful links.
Within the response, you will notice numerical indicators. These represent clickable links that will direct you to relevant articles on the topic, as shown below:
Need extra help? We're here for you!
While the Access Digital Assistant can answer some common questions, there may be times when you need to speak with a member of the team. In that scenario, it will help to connect you with a member of our customer experience team:
During business hours in your region: Our support team can assist you as soon as possible.
Outside business hours in your region: You'll be asked to submit a support case, and our team will investigate it as soon as they're available.
We're continuously improving our Access Digital Assistant and adding valuable digital resources, including detailed help articles, visual guides, and instructional videos.