Support & Service Status
View product announcements, and how to gain support.
By Xanthe1 author8 articles
Guestline: View AnnouncementsLearn how to quickly check product announcements in Guestline PMS using the Announcements icon.
Contact Support
Get the help you need quickly—whether through self-service articles, our AI assistant, or direct contact with our support teams.
Guestline: Get technical supportGet the help you need quickly - whether through self-service articles, our AI assistant, or direct contact with our support teams via phone.
Guestline: Use our Help CentreExplore our knowledge base for step-by-step instructions, feature explanations, and quick solutions to common issues.
Guestline: Use the Access Digital AssistantAsk questions 24/7 using the Access Digital Assistant within Guestline PMS.
Guestline: Use Support TicketsLearn how conversations work in the Digital Assistant, when and how they’re escalated into tickets, and how users can view, update, and download transcripts of their support tickets.
Guestline: View Access Invoices via the Customer Support PortalYou can view your Guestline Access Invoices via the Customer Support Portal in a few simple steps.
Service status dashboard
Communication is key to our customers, especially in the event of a high-impact incident or product downtime.
Guestline: Service status dashboardThe purpose of this article is to explain how to access the status dashboard and what the dashboard is for.
Guestline: Subscribe to alerts from the service status dashboardYou can subscribe to receive alerts from the dashboard regarding your Guestline products, or unsubscribe, in a few simple steps.