After check in you may need to edit the number of guests in the room and change the total payable.
To edit the number of guests after check in, follow the steps below:
Open the reservation you wish to change.
Within the Main Tab, navigate to the Room & Rate section.
Follow the Booking Line along to the right-hand side, click Options.
🤓Tip: Please take note of the existing price as this could change depending on how your rates are set up.
Select Change – then Change the number of adults, children, and infants where applicable, then click Find Rates.
Select the required rate.
📌Note: If no rates return it could be due to the occupancy exceeding the occupancy set on the room selected.
If you need to override as an extra person(s) can be accommodated in that room then:
Tick/Untick the Hide When Restricted By
Click Find Rates
Select the required rate
The override availability box will appear - Enter a comment
Click Override
If the price of the reservation has changed, override the rate by clicking Options, select Override, enter the value as required.
Click Save.
📌Note: If you need to change the room type, you can click and drag on the planner if that room type is selected on the rate plan, then complete the steps above.