Booking.com is an online travel agency (OTA) for reservations which has a direct connection to Guestlines' Distribution Hub.
We have several articles specific to the Booking.com channel, including:
Auto replenishment
The Booking.com Auto Replenishment tool enables Booking.com to put a room back on sale as soon as it is cancelled.
For properties using this functionality, when a cancellation happens, the room will go back on sale, the notification for the cancellation will be received by the Guestline Distribution Hub and then processed as follows:
If there is zero availability, Guestline Distribution Hub will send this to Booking.com and the room will be removed from sale.
⚠️ Important: It is possible during this time that a reservation can be made on the restocked room before the Distribution Hub has had the ability to send the zero availability.
If there is a close-out in place but the room has availability in Rezlynx PMS, only the availability will go, meaning the room will continue to sell.
It is possible for the property, by contacting Booking.com to request the re-opening of Closed Rooms to be switched off.
🤓 Tip: Asking for Auto Replenishment to be switched off will not work. Auto Replenishment cannot be switched off, and Cancel on Sale cannot be switched off.
Further information is available https://partnerhelp.booking.com/hc/en-us/articles/115001359625-Auto-replenishment-%E2%80%8B