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Guestline Distribution Hub: Request additional mapping for existing channels

This article will help you to raise a ticket for requesting additional mapping for existing Distribution Hub channels.

Xanthe Jackson avatar
Written by Xanthe Jackson
Updated over a week ago

Providing that you have the Distribution Hub channel already set up, you can map new rooms and rate plans or you can request additional mapping to be completed by Guestline by submitting the information as below.

Request for additional mapping for existing channel

To request additional mapping for existing channel, follow the steps below:

  1. Download additional mapping document.

    📌Note: This document must be downloaded using the link above.

  2. Complete the document.

    📌Note: This document provides two examples to help guide you with the completion of this document.

  3. Raise a new case with Support via the portal, and attach the completed document.

⚠️Important: Please note that requests will need to be scheduled with our team and may take up to 7 days to complete.

If you should require assistance with adding your channel room/rate plan codes to the document please refer to your channel account manager and if you have any questions please do not hesitate to contact Support.

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