We’re here to help
No question is too simple or too complex. Whether you’re a new customer or a long-standing one, we’re committed to providing clear, reliable information to help you get the most from your Guestline products.
Start by asking the Access Digital Assistant a question, or browse our Help Centre.
Use our Help Centre articles
This Help Centre is the dedicated area for guidance and troubleshooting. Explore our knowledge base for step-by-step instructions, feature explanations, and quick solutions to common issues—available 24/7 to help you get back to what matters most.
Use the search bar
The fastest way to find answers is to use the search bar at the top of the page. Simply type your question in plain language—you don't need to worry about using exact keywords. If your first search doesn't give you what you need, try rephrasing your question or using different words.
Browse by topic
Prefer to explore? Our articles are organised into collections and categories to help you find related information. Choose a main collection, then click on a category within that collection, and select the article that matches your question.
This approach is especially helpful when you're new and want to learn more about our product.
Navigate longer articles
For longer guides, you'll see a table of contents in the top right. Click any heading to jump straight to that section—no need to scroll through everything.
Follow step-by-step instructions
When an article includes numbered steps, follow them in order. We've structured them to guide you through processes from start to finish. We have also highlighted in coloured boxes any tips, notes or important items to note about the process.
🤓 Tip: Tips for Help Centre success:
Be specific in your searches. The more detail you provide, the better results you'll get. Instead of "billing," try "change my billing date."
Bookmark frequently used articles. If there's something you refer to often, save it to your browser bookmarks for quick access.
Use the Help Center on desktop for complex tasks. While our Help Center works great on mobile, following multi-step technical instructions can be easier on a larger screen.
Ask the Access Digital Assistant
Whether you have a simple question or need detailed assistance, our conversational support is designed to guide you through the process naturally and get you the answers you're looking for quickly. The Access Digital Assistant is available 24/7 to assist and guide you.
View our article on how to open and start a chat with our Access Digital Assistant.
🤓 Tip: For the most accurate answers:
Be specific about what you need.
Include details such as account type or feature.
Rephrase or ask for more detail if the first answer doesn’t fully resolve your query.
Follow up with additional questions if needed.
Contact our teams
Email support has been retired from 2nd February 2026. You can get help by asking the Access Digital Assistant a question, or browse our Help Centre.
While the Access Digital Assistant can answer most common questions, there may be times when you need to speak with a member of the team. In that scenario, please call our support teams directly.
🤓 Tip: When you contact us, mention which articles you've already checked and what steps you have completed. This helps us understand your issue faster and provide more targeted assistance.
UK/Ireland: +44 1743 282700 | +353 212 122 812
DACH/Benelux: +49 89 541 969 74 | +41 415 620 504 | +31 407 987 256
APAC: TH: +66 256 60197 | AU: +61 2 9072 2054 | SG: +65 6018 8011
Phone support is best suited for P1/P2 incidents when immediate assistance is required:
P1 - System Critical: Your entire system is down, no one can work, and there's no workaround. Example: Complete system outage, unable to check guests in or out
P2 - Operationally Critical: Major problems affecting essential daily tasks. Examples: Distribution/reservation/availability issues, PoS back office down, payment gateway not working (though card terminals still work).