Support available to everyone
Help Centre
Your Guestline Help Centre is designed to make finding guidance quick and easy. Select a topic and find your article, or use the search bar at the top to search for what you need help with. This intuitive and searchable knowledge base helps you to find answers quickly without waiting for assistance. For more detailed information on our Help Centre, read more>
Access Digital Assistant
Your Access Digital Assistant is available directly within your product 24 hours a day. For more detailed information on what your Access Digital Assistant can do for you, read more>
Service Hub
If you’re experiencing issues with your site, visit the Service Status dashboard. Here you can see any site outages and stay up to date on the fix. For more information on the Service Status dashboard, read more>
Customer Success Portal update
From 30 March 2026, the portal will only be used for closed cases, invoices, and accounts queries. You won’t be able to raise or reply to support cases there.
Need portal access? Contact us via the Access Digital Assistant.
Speak to a member of our team
Open a live chat conversation
You can get through to us via the Access Digital Assistant. Simply open a new conversation and enter your query.
Depending on the question, the assistant either answers your question directly, escalating to a human if the answer was not satisfactory, or puts you straight through to a human-led live chat conversation.
If your query requires further investigation, a member of our team may escalate your chat to a support ticket. This allows us to track progress, involve the right specialists, and keep you updated. For more detailed information on support tickets, read more>
Contact our team
Email support has been retired from 2 February 2026.
If you need to speak with someone directly, you can reach our team by phone:
UK/Ireland: +44 1743 282700 | +353 212 122 812
DACH/Benelux: +49 89 541 969 74
APAC: TH: +66 256 60197 | AU: +61 2 9072 2054 | SG: +65 6018 8011
Phone support is best suited for P1/P2 incidents when immediate assistance is required:
P1 - System Critical: Your entire system is down, no one can work, and there's no workaround. Example: Complete system outage, unable to check guests in or out
P2 - Operationally Critical: Major problems affecting essential daily tasks. Examples: Distribution, reservation or availability issues, PoS back office down, payment gateway not working though card terminals still work.