Enquiry close codes have to be selected when closing an Advanced C&B enquiry. The enquiry close codes are included on the enquiries report and can be used to track the reasons why guests have closed an enquiry.
To create enquiry close codes, follow the steps below:
Navigate to Advanced C&B, then from the Configuration menu select Enquiry Close Codes.
Click New.
Complete the information as required:
Enquiry Close Code used to identify the close reason, up to 12 characters
Description of the enquiry close code reason.
Click Save.