You’ll find guidance on signing in, accessing priority and extended training resources, getting help through the Support Centre, and understanding what happens during the post go‑live period, including the Autopilot follow‑up.
Before you begin
You’ll need the following before you can start using SHR RMS:
Login credentials for SHR RMS.
Authorisation to access SHR RMS on behalf of your organisation.
⚠️ Important: If you do not have the correct authorisation, you will not be able to log in or view your organisation’s data.
Sign in to SHR RMS
Go to https://RMS.com/loginform.
Enter your SHR RMS login credentials.
Click Log in.
If you have not received your login credentials:
Check your junk or spam folder.
Look for an email sent from SHR RMS, not Access.
📌 Note: Login emails are sent automatically and can sometimes be filtered by email security systems.
Additional resources
Pricing management
Budget
Events
If you need additional training, contact the SHR RMS support team to learn about training options.
Get help using the RMS Support Centre
Use the SHR RMS Support Centre as your first point of contact for help and advice.
You can access the Support Centre in either of the following ways:
Click Support Centre at the top of the SHR RMS screen.
Go to the SHR RMS Help Centre: https://help-rms.theaccessgroup.com/en/
Prepare for the Autopilot follow‑up
The SHR RMS team will contact you two weeks after go‑live to review your setup.
During this follow‑up, they will:
Confirm you are happy with the pricing suggestions.
Answer any remaining questions.
Activate Autopilot once everything is aligned.
Autopilot automatically applies pricing recommendations based on the rules and strategies agreed during implementation.
Need further assistance?
If you need help or want to share feedback as you begin using SHR RMS Revenue Management System, contact the SHR RMS team through the Support Centre.