This article will help you to Charge a No Show.
Find out more about how and why bookings become No Shows within the system and different options for processing No Shows in our support guide: No Show overview.
System Date Users - No Shows to charge
⚠️ Important: Use this method if you have system date enabled. If you see a date in the top right of the screen, then system date is enabled for your property. If you do not have this feature enabled, please scroll down to the appropriate section.
If no deposit exists on the reservation and a charge needs to be taken, follow the steps below:
Navigate to Reports, Reservation, then select No Shows.
Search by the arrival date, and order as required, then click Refresh to view the results. Click on the REF to navigate to the required No Show booking.
Within the reservation, process the payment as required:
Payment Gateway: If you have a token within the Guarantee tab on the reservation, you can charge this as required. The deposit will automatically be added to the reservation.
Chip & Pin Machine: Select the 3-dot menu, click Deposits, and click Chip & Pin to process the payment.
Other payment method: Process payment as required. Select the 3-dot menu, click Deposits, and add the deposit processed.
The deposits added will show on the front page of the reservation.
Within the reservation, select the 3-dot menu and then select Refund Deposit.
Enter the following information to retain or keep the deposit:
Refund Payment Code: Select the pay type from the drop-down menu. This is required even if the value is to be retained.
🤓 Tip: Note the code selected if you plan to create a VAT invoice for the guest.
Analysis code: Where should the retained value be attributed?
🤓 Tip: Note the code selected if you plan to create a VAT invoice for the guest.
Retain Comment: Enter a comment or reason in this box.
Percentage or Value to Retain: Enter the value to be retained into one of these boxes.
Click OK, and the revenue will have been raised and the deposit retained.
⚠️ Important: Once completed, this deposit cannot be reinstated.
🤓 Tip: You might like to add a note on the booking to state the no show has been dealt with. If you need a guest VAT invoice, follow our guide on Create a No Show VAT invoice after deposit retained.
Non-System Date Users - No Shows with Existing Deposit
⚠️ Important: Use this method if you do not have system date enabled. If you see a date in the top right of the screen, then system date is enabled for your property. If you do have this feature enabled, please scroll up to the appropriate section.
If no deposit exists on the reservation and a charge needs to be taken, follow the steps below:
Navigate to Reports, Reservation, then select No Shows.
Search by the arrival date, and order as required, then click Refresh to view the results. Click on the REF to navigate to the required No Show booking.
Within the reservation, process the payment as required:
Payment Gateway: If you have a token within the Guarantee tab on the reservation, you can charge this as required. The deposit will automatically be added to the reservation.
Chip & Pin Machine: Select the 3-dot menu, click Deposits, and click Chip & Pin to process the payment.
Other payment method: Process payment as required. Select the 3-dot menu, click Deposits, and add the deposit processed.
The deposits added will show on the front page of the reservation.
Within the reservation, select the 3-dot menu, and then select Cancel Reservation.
Within the Cancel Reservation screen, select Deposit to the right of the deposit value.
Enter the following information to retain or keep the deposit:
Refund Payment Code: Select the pay type from the drop-down menu. This is required even if the value is to be retained.
🤓 Tip: Note the code selected if you plan to create a VAT invoice for the guest.
Analysis code: Where should the retained value be attributed?
🤓 Tip: Note the code selected if you plan to create a VAT invoice for the guest.
Retain Comment: Enter a comment or reason in this box.
Percentage or Value to Retain: Enter the value to be retained into one of these boxes.
Click OK, and the revenue will have been raised and the deposit retained.
⚠️ Important: Once completed, this deposit cannot be reinstated.
🤓 Tip: You might like to add a note on the booking to state the no show has been dealt with. If you need a guest VAT invoice, follow our guide on Create a No Show VAT invoice after deposit retained.