Within Standard Conference & Banqueting (C&B), a function can be cancelled either via the Search/Create/Edit option, via the function Diary or from within the function. If the function has a deposit on, you can either refund or retain the deposit prior to cancellation or during the cancellation process.
Cancel a function via the function diary
To cancel a function via function diary, follow the steps below:
Navigate to Rezlynx, Standard Conference & Banqueting, and then select Diary.
Enter the Date of the function and click Refresh.
Click on the function you wish to cancel and click on the Booking Reference.
Click Cancel Reservation.
If there is a deposit on the booking, this will show on the far right of the cancellation screen. Click Deposits to Refund or Retain the deposit.
Choose the Cancellation Code from the drop-down menu, and enter any additional Cancellation Notes.
Click Cancel, and send a cancellation template if required.
Cancel a function via Search/Create Event
To cancel a function via Search/Create/Edit, follow the steps below:
Navigate to Rezlynx, Standard Conference & Banqueting, and then select Search/Create/Edit.
Locate the function by entering the search criteria, then click Search.
Click on the Booking Reference you wish to cancel.
Within the function booking, select Options and Cancel Reservation.
If there is a deposit on the booking, this will show on the far right of the cancellation screen. Click Deposits to Refund or Retain the deposit.
Choose the Cancellation Code from the drop-down menu, and enter any additional Cancellation Notes.
Click Cancel, and send a cancellation template if required.
Cancel a function within the function booking
To cancel a function from within the function, follow the steps below:
Within the function booking, select Options and Cancel Reservation.
If there is a deposit on the booking, this will show on the far right of the cancellation screen. Click Deposits to Refund or Retain the deposit.
Choose the Cancellation Code from the drop-down menu, and enter any additional Cancellation Notes.
Click Cancel, and send a cancellation template if required.