This article will enable you to manage the mapping of your own rooms and rates between Rezynx, Distribution Hub and WIHP (Metasearch).
⚠️ Important: Prior to completing the steps below, the rate plan and room type must be created within WIHP (Metasearch) before mapping in Distribution Hub.
To map WIHP (Metasearch) rooms and rates, follow the 6-step process below:
Add mapping conversions in Distribution Hub
Navigate to Mapping, in either of the ways outlined below:
In Rezlynx PMS select Distribution Hub, then under Connections select Mapping.
In Distribution Hub select Channels, then under Connections select Mapping.
Adding a room type
Select the correct Property, then select WIHP (Metasearch) from the Connection menu.
Select Room from the Conversion Type drop-down menu, and click Add.
Click Add.
Select the Rezlynx room to be mapped from the PMS Value drop-down list.
Enter the WIHP (Metasearch) room code (this will be the same value as the PMS value) in the Channel Value.\n
Note: Room Availability, Restrictions, Rates will only update if the room code and rate code values are correct and matching exactly to the extranet.
Click Save.
Repeat points 3 to 6 until all conversions are added.
Adding a Rate Plan
Select Rate from the Conversion Type drop-down menu.
Click Add.
Select the Rezlynx rate plan to be mapped from the PMS Rate drop-down list.
Enter the WIHP (Metasearch) rate code (this will be the same value as the PMS value) in the Channel Value.\n
Note: Room Availability, Restrictions, Rates will only update if the room code and rate code values are correct and matching exactly to the extranet.
Click Save.
Repeat points 2 to 5 until all conversions are added.
Ensure that ‘Default’ PMS codes are defined. This will ensure any reservations on un-mapped room/rates can still enter the system.
⚠️ Important: Once Mapping has been completed in Distribution Hub, the following Steps must be followed to ensure all Rates and Availability update successfully from Distribution Hub to WIHP (Metasearch).
Re-sync from Rezlynx PMS
Navigate to Rezlynx PMS, select System, then within the Tools menu select Re-sync.
Within the Distribution Hub section, change the Nights to 30.\n
Note: If a longer time frame is needed, please get in touch with the Support Team.
Tick Flex Rates, then tick Restrictions and select the rate(s) you have just mapped. \n
Note: rate plans will only show in flex rates if they are using a flex table. This step can be skipped for rate plans using a static rate table.
Click Confirm.
⚠️ Important: Re-Sync's should only be performed when a new room and/or rate plan is mapped and for only that Rate Plan.
Check Rates Per Day in Distribution Hub
Navigate to Rates Per Day in either of the ways outlined below: \n
In Rezlynx PMS select Distribution Hub, then under Rates select Rates Per Day.
In Distribution Hub select Configuration, then under Rates select Rates Per Day.
Select the correct Property, then select WIHP (Metasearch) from the Channel filter for rates.
Untick All Rate Plans, and select the rate(s) you mapped in Step 1, and select Display.
Check that the rates per day are showing as expected.
⚠️ Important: Apply Price Variances if required.
Check Restrictions Grid in Distribution Hub
Navigate to Restrictions Grid in either of the ways outlined below: \n
In Rezlynx PMS select Distribution Hub, then under Restrictions select Restrictions Grid.
In Distribution Hub select Configuration, then under Restrictions select Restrictions Grid.
Select the correct Property, then tick Channel and select WIHP (Metasearch).
Check that the availability and restrictions are showing as expected.
⚠️ Important: Apply Closure by Rate in Distribution Hub if required. Apply Threshold Closure Distribution Hub if required
Resynchronisation from Distribution Hub
Navigate to Resynchronisation in either of the ways outlined below: \n
In Rezlynx PMS select Distribution Hub, then under Connections select Resync.
In Distribution Hub then under Connections select Resynchronisation.
Select the correct Property, then tick Channel and select WIHP (Metasearch).
Select today as the From date, and the To date as 365 days in the future.
Tick Inventory, Rates and Restrictions. Highlight the rate(s) you have just mapped.
Click Start Resync.
⚠️ Important: Resynchronisations should only be performed when a new room and/or rate plan is mapped.
Monitoring checks
Navigate to Monitoring in either of the ways outlined below:
In Rezlynx PMS select Distribution Hub, then under Connections, select Monitoring.
In Distribution Hub then under Monitoring, select Monitoring.
There are 2 areas in which monitoring checks can be completed. Which you use, will be dependant on the setup of your Distribution Hub account.
For a WIHP (Metasearch) connection via a dual Distribution setup - Follow Standard Monitoring Checks
For a WIHP (Metasearch) connection via a \"typical\" setup - Follow New Monitoring Checks
Standard monitoring checks
To revert to Standard Monitoring, you will need to select \"Temporarily view Standard Monitoring\" from the main monitoring page
Ensure the interface is updating without red or amber lights on Rates & Availability.
Note: check the ‘Last Active’ timestamp to make sure the updates you have just sent have been sent to WIHP (Metasearch). If this timestamp does not show the current time, then the updates are still processing.
Once the updates have completed, check that Rates, Availability and Restrictions have updated as expected to the WIHP (Metasearch) Extranet.
The rooms and rates are now mapped.
New Monitoring Checks
Ensure the interface is updating without red or amber lights on Availability.
Note: check the ‘Last Updated’ timestamp to make sure the updates you have just sent have been sent to WIHP (Metasearch). If this timestamp does not show the current time, then the updates are still processing.
Once the updates have completed, check that Rates, Availability and Restrictions have updated as expected to the WIHP (Metasearch) Extranet.
The rooms and rates are now mapped.
⚠️ Note: If rates, availability, and restrictions are showing correctly on WIHP (Metasearch) extranet, but not on their website, then please contact your WIHP (Metasearch) Support Team for assistance.
If after all checks have been made, you still require assistance please contact support.