This article will enable you to manage the mapping of your own rooms and rates between Rezlynx, Distribution Hub and Agoda.
⚠️Important: Prior to completing the steps below, the rate plan and room type must be created within Agoda before mapping in Distribution Hub.
To map Agoda rooms and rates, follow the 6-step process below:
Step 1 - Add mapping conversions in Distribution Hub
Navigate to Mapping, in either of the ways outlined below:
In Rezlynx PMS select Distribution Hub, then under Connections select Mapping.
In Distribution Hub select Channels, then under Connections select Mapping.
Select the correct Property, then select Agoda from the Connection menu.
Select the Room Rate tab, then click Refresh.
⚠️Important: This will pull the most up-to-date room and rate information from Agoda and store it. This is extremely important, as this is what allows you to choose Agoda rooms and rates from the dropdowns. Additionally, Distribution Hub uses this stored data to send updates to Agoda, so it is vital that this step is performed when mapping something new.
Click Add Row.
Select the Rezlynx rate plan to be mapped from the PMS Rate drop-down list.
⚠️Important: Any rate plans being mapped to Agoda must NOT exceed more than 28 Max LOS. This setting can be found on the rate plan header in Rezlynx (Nights Per Room from).
Select the Rezlynx room type to be mapped from PMS Room drop-down list.
📌Note: The room type will only show if it is available on the PMS rate plan.
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Select the Agoda rate plan from the Channel Rate drop-down list.
Select the Agoda room type from the Channel Room drop-down list.
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Tick Not Managed if Distribution Hub is not to send availability, rates, and restrictions to Agoda for this conversion, use this option for ‘Derived’ rates.
Multiple rows can be added at the same time. Once you have added all the mapping conversions you need to, select Save.
Ensure that ‘Default’ PMS rate and room codes are defined. This will ensure any reservations on un-mapped room/rates can still enter the system.
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⚠️Important: Once Mapping has been completed in Distribution Hub, the following steps must be followed to ensure all Rates and Availability update successfully from Distribution Hub to the Agoda extranet.
Troubleshooting:
If the following warning appears then please contact Support.
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Step 2 - Re-sync from Rezlynx PMS
Navigate to Rezlynx PMS, select System, then within the Tools menu select Re-sync.
Within the Distribution Hub section, change the Nights to 30.
📌Note: If a longer time frame is needed, please get in touch with the Support Team.
Tick Flex Rates, then tick Restrictions and select the rate(s) you have just mapped.
📌Note: rate plans will only show in Flex Rates if they are using a Flex Table. This step can be skipped for rate plans using a static Rate Table.
Click Confirm.
⚠️Important: Re-Sync's should only be performed when a new room and/or rate plan is mapped and for only that Rate Plan.
Step 3 - Check Rates Per Day in Distribution Hub
Navigate to Rates Per Day in either of the ways outlined below:
In Rezlynx PMS select Distribution Hub, then under Rates select Rates Per Day.
In Distribution Hub select Configuration, then under Rates select Rates Per Day.
Select the correct Property.
📌Note: Agoda does not appear in the ‘Channel Filter for Rates:’ field as an option to select. Rates for Agoda will appear in separate rate tables on the page, clearly labelled ‘Agoda’.
Untick All Rate Plans, and select the rate(s) you mapped in step 1, and select Display.
Check that the rates per day are showing as expected.
⚠️Important: Apply Price Variances if required.
Step 4 - Check Restrictions Grid in Distribution Hub
Navigate to Restrictions Grid in either of the ways outlined below:
In Rezlynx PMS select Distribution Hub, then under Restrictions select Restrictions Grid.
In Distribution Hub select Configuration, then under Restrictions select Restrictions Grid.
Select the correct Property, then tick Channel and select Agoda.
Check that the availability and restrictions are showing as expected.
⚠️Important: Apply Closure by Rate in Distribution Hub if required. Apply Threshold Closure Distribution Hub if required.
Step 5 - Resynchronisation from Distribution Hub
Navigate to Resynchronisation in either of the ways outlined below:
In Rezlynx PMS select Distribution Hub, then under Connections select Resync.
In Distribution Hub then under Connections select Resynchronisation.
Select the correct Property, then tick Channel and select Agoda.
Select today as the From date, and the To date as 365 days in the future.
Tick Inventory, Rates and Restrictions. Highlight the rate(s) you have just mapped.
Click Start Resync.
⚠️Important: Resynchronisations should only be performed when a new room and/or rate plan is mapped.
Step 6 - Monitoring checks
Navigate to Monitoring in either of the ways outlined below:
In Rezlynx PMS select Distribution Hub, then under Connections, select Monitoring.
In Distribution Hub then under Monitoring, select Monitoring.
There are 2 areas in which monitoring checks can be completed. Which you use, will be dependant on the setup of your Distribution Hub account.
For a Agoda connection via a dual Distribution setup - Follow Standard Monitoring Checks
For a Agoda connection via a "typical" setup - Follow New Monitoring Checks
Standard Monitoring Checks
To revert to Standard Monitoring, you will need to select "Temporarily view Standard Monitoring" from the main monitoring page.
IMAGE or VIDEO PLACE HOLDEREnsure the interface is updating without red or amber lights on Rates & Availability.
📌Note: check the ‘Last Active’ timestamp to make sure the updates you have just sent have been sent to Agoda. If this timestamp does not show the current time, then the updates are still processing.
Once the updates have completed, check that Rates, Availability and Restrictions have updated as expected to the Agoda Extranet.
The rooms and rates are now mapped.
New Monitoring Checks
Ensure the interface is updating without red or amber lights on Availability.
📌Note: Check the ‘Last Updated’ timestamp to make sure the updates you have just sent have been sent to Agoda. If this timestamp does not show the current time, then the updates are still processing.
Once the updates have completed, check that Rates, Availability and Restrictions have updated as expected to the Agoda Extranet.
The rooms and rates are now mapped.
Check the Agoda website for incorrect rates and/or restrictions. Check the first couple of reservations are correct.
📌Note: If rates, availability, and restrictions are showing correctly on Agoda extranet, but not on their website, then please contact your Agoda Support Team for assistance.
If after all checks have been made, you still require assistance please contact support.