Navigate to the EPoS back office, PoS Setup then Edit Users to create new users, change existing user's passwords and user groups, and to delete existing users.
To create a new user
In the user name box, type in the new user’s name.
In the Password box, type in the desired PIN number.
Re-enter the same PIN in the confirm password box.
Select the desired user group from the user group drop down list
Click add user on the right side of the screen. Upon seeing the success message, click OK.
📌 Note: The minimum password length is displayed on the right side of the screen. If a user is assigned a shorter PIN, they will be required to change it upon login.
To change an existing user’s password or user group
Click on the name of the user whose details you want to modify.
Change the password by entering the new PIN in the password and confirm Password boxes.
Change the user group by selecting the user group from the drop-down list.
Click Save to update the user’s details.
To delete an existing user
Click on the user name you wish to delete.
Click delete user.
At the confirmation prompt, click OK to finalize the deletion.
📌 Note: When a user is deleted the user name disappears from just the user interface. The actual user will still exist in the database in order to preserve sales reporting. If you try to re-add the user or create a new user with the exact same name there will be an error message stating the user already exists.
Troubleshoot common issues
Error: User already exists
If you see a "user already exists" error when adding a new user, a deleted user with the same name still exists in the EPoS database. User records are kept to preserve historical sales reporting data and cannot be permanently removed from the interface.
To resolve, you will need to slightly amend the user – perhaps adding the initial.
PIN not working after creation or change
If a staff member cannot log in after their PIN has been created or updated, check the following:
Confirm the minimum PIN length shown on the right side of the Edit Users screen. PINs shorter than the minimum will require the staff member to set a new PIN on their first login.
Ensure the PIN was entered correctly in both the Password and Confirm Password fields before clicking Save.
Test another staff member's PIN on the same till to confirm whether the issue is specific to one user or affects all users on that till.
If the issue affects all users, refer to the EPoS restart checklist to check server and network connectivity.