If rates have not been configured with the correct Best Western(BW) rules when first created, you will start to see Warnings populate in the monitoring page of Distribution Hub. To ensure optimum communication between all systems, we would recommend that you deal with the warnings.
Check for warnings
To check for warnings on the monitoring page of Distribution Hub, navigate to the Distribution Hub monitoring page in either of the following ways:
Within Rezlynx PMS, navigate to Distribution hub, then under the Connections menu select Monitoring.
OR Within the Distribution Hub, navigate to Monitoring, and select Monitoring.
Check in the top right hand corner of the screen, if the option to "Temporarily view standard monitoring" shows then select this.
The monitoring page shows the warnings generated for the Best Western interface, and the number of warnings specifically for Rates & Inventory.
📌Note: There may be a lot warnings. We will try to cover the main warning messages, but ultimately, you may have to consult the Rate Plan and match the configuration against the BW rules to correct the warnings.
Find the cause of the warnings
You can determine the cause of the warnings shown by reviewing the individual warning messages and reviewing the XML response warning message.
To access the warning messages and review the XML, follow the steps below:
Within the Monitoring page, click on the number displayed under the orange warnings column for BW Rates and Inventory.
A list of all the monitoring warnings is displayed, showing the request type and comments. This information will differ for all warnings, but it does give you further information as to where the issue lies, however you will need to view the XML for the full information.
Click View on the right of the screen to view the XML for the specific warning.
The XML screen shows the response at the bottom of the screen, you may have to scroll to see the "WARNING" and the cause of it.
🤓Tip: Use CTRL+F on a PC to search for "WARNING" more quickly within the XML.
Note the warning message as you will need to resolve this within Distribution Hub or within Rezlynx PMS depending on the issue seen. See below how to resolve some of the most common errors seen.
Resolve warnings
The XML details the cause of the warning, and below are five of the most common errors seen within the XML.
"WARNING">RATE CODE ** CANCEL POLICY MAY NOT BE MODIFIED BY THE PROPERTY
To resolve this XML warning, follow the steps below:
Navigate to rate plans (Rezlynx PMS System, select Rates and then select Rate Plans).
From the left menu, select the rate plan listed in the XML warning.
Within the rate plan, scroll down to the Best Western inface.
SendGtd/Cxl Policy to BW should not be ticked. If it is, untick and click Save.
"WARNING">RATE PLAN ** HAS AN INACTIVE DATE OF 01-JAN-99 AT CRS
To resolve this XML warning, follow the steps below:
Navigate to rate plans (Rezlynx PMS System, select Rates and then select Rate Plans).
From the left menu, select the rate plan listed in the XML warning.
Within the rate plan, scroll down to the Criteria section and check the End date of the rate plan is set to the correct end date in the warning xml.
Click Save.
"WARNING">RATE CODE ** RATE MAY NOT BE MODIFIED BY THE PROPERTY
To resolve this XML warning, follow the steps below:
Navigate to rate plans (Rezlynx PMS System, select Rates and then select Rate Plans).
From the left menu, select the rate plan listed in the XML warning.
Within the rate plan, scroll down to the Best Western inface.
Send Values to BW should not be ticked. If it is, untick and click Save.
"WARNING">INVALID DISCOUNT OF £... RECEIVED FOR RATE PLAN **, DISCOUNT VALUES MUST CONTAIN A MINUS
To resolve this XML warning, follow the steps below:
Navigate to rate plans (Rezlynx PMS System, select Rates and then select Rate Plans).
From the left menu, select the rate plan listed in the XML warning.
Within the rate plan, scroll down to the Best Western inface.
BW Discounted Rate should be ticked. If it is not, tick and click Save.
Important: If a rate is set to Send Values to BW and is a Discounted Rate, please ensure the Rate Rule is configured with a Percentage Discount (not a £ discount)
"WARNING">RATE CODE ** IS NOT A CRS RATE CODE FOR THIS PROPERTY
To resolve this XML warning, follow the steps below:
Navigate to rate plans (Rezlynx PMS System, select Rates and then select Rate Plans).
From the left menu, select the rate plan listed in the XML warning.
Within the rate plan, scroll down to the Expose To section.
BW CRS should not be ticked. If it is, untick and click Save.
⚠️Important: this will automatically remove the conversion in Distribution Hub.
After dealing with the warnings
Once you have dealt with all of the errors, you will need to clear off the warnings.
To clear the warnings once you have dealt with them, follow the steps below:
Within the Monitoring page, click on the number displayed under the orange warnings column for BW Rates and Inventory.
A list of all the monitoring warnings is displayed, tick the box on the left of all of the warnings you have dealt with. These will be removed from the list and deducted from the warning number on the monitoring page.
Once you've cleared down the warnings, do revisit this screen after the next channel update. If you notice new errors for rate plans you've already amended, do not despair, you will possibly see a different message this time that will need to be dealt with.