Best Western(BW) send reservations to Guestlines' Distribution Hub and occasionally these reservations will fail to integrate to the PMS interface. To ensure optimum communication between all systems, we would recommend that you deal with the error warnings.
Check for errors warnings
To check for error warnings on the monitoring page of Distribution Hub, navigate to the Distribution Hub monitoring page in either of the following ways:
Within Rezlynx PMS, navigate to Distribution hub, then under the Connections menu select Monitoring.
OR Within the Distribution Hub, navigate to Monitoring, and select Monitoring.
Check in the top right hand corner of the screen, if the option to "Temporarily view standard monitoring" shows then select this.
The monitoring page shows the error warnings generated for the Best Western interface. The number of error warnings specifically for reservations to the PMS interface are found at the very bottom of the monitoring page.
Find the cause of the error warnings
You can determine the cause of the error warnings by reviewing the individual warnings and their comments.
To access the error warnings and their comments, follow the steps below:
Within the Monitoring page, scroll down to the PMS interfaces section.
Click on the number displayed under the red warnings column for your property under PMS interfaces.
A list of all the monitoring warnings is displayed, review the timestamp and comments section for the cause of the warning.
Tip: If the warning message is not clear enough as to the cause, click View to see the XML response which details the cause further.
In the example below, the warning comment shows that a modification to change the arrival date was sent after the original check-in date. Contact Memberweb in this situation.
Resolve errors
Once the error warnings are reviewed the cause of the issue is seen in the comment section you can then take action to resolve the warning. If the warning comment is not clear enough as to the cause, click View to see the XML response which details the cause further.
Below are three of the most common error warning comments seen:
Comments: Could not send message
You may receive a warning email with this error from time to time, or see it within the regular checks of the monitoring pages.
To resolve this, follow the steps below:
The "Could not send" comment does not confirm the exact cause of the issue, to find the cause click View on the right.
The XML screen shows the response at the bottom of the screen, you may have to scroll to see the "CAUSED BY:" data.
🤓Tip: Use CTRL+F on a PC to search for "CAUSED" more quickly within the XML. The "503: Service unavailable" is a time-out error. We now need to check if that information was re-sent into the system.
Close the XML and note the CRS Conf Number on the warning message.
Navigate back to the Monitoring page and in the top section across from Reservations against the BW channel, click on the Number under the Green traffic light.
Enter the CRS Number and click Search.
If it states:
Success then no further action is required.
If it is not found, then n avigate back to the Monitoring page and in the top section across from Reservations against the BW channel, click on the Number under the Red traffic light. Enter the CRS number, and click Search. Click Re-submit. If it errors again, you will have to manually update the booking within Rezlynx PMS, once updated under Options click Re-send to BW.
Comments: Cannot create reservation
This error is usually generated because BW is recycling old CRS numbers.
To resolve this, check the arrival date on the warning and if this is for a past date, then no further action is required.
Comments: Reservation modification was ignored
You may see the error advising you that BW is trying to update a Reservation with a new CRS number, but that it cannot be updated.
To resolve this, follow the steps below:
Cancel the reservation on MemberWeb (MW)
Cancel the reservation in Rezlynx PMS.
Re-create the reservation in Rezlynx PMS.
Within the new reservation, click the 3-dot menu, and select Re-send to BW.
After dealing with the warnings
Once you have dealt with all of the errors, you will need to clear the warnings.
To clear the warnings once you have dealt with them, follow the steps below:
Within the Monitoring page, click on the number displayed under the red warnings column under PMS interface.
A list of all the monitoring warnings is displayed again, tick the box on the left of all of the warnings you have dealt with. These will be removed from the list and deducted from the warning number on the monitoring page.
Once you've cleared down the warnings, do revisit this screen after the next channel update.