The benefits of Guest Requests with AI Analysis are:
Efficient handling of guest requests
Enhanced guest experience
Real-time notifications when new guests write a request
Operational efficiency
Language accessibility
How it works
Guests write a request in the dedicated field during a booking via the DBM.
Hotel receives real-time notification in the PMS (a warning on the top right under “Self service modifications”).
Hotel can access the page “Guest Self-service” to see the analysis done, the category assigned to the request and the original request from the guest. One booking can have multiple requests if the guest wrote multiple things in it (like in this example below):
⚠️Important: Please note that the Guest Self-Service functionality can be disabled – however even when disabled the guest requests are still visible within the Guest Self-Service page. Click on the EYE icon, to review the original guest request.
4. Hotel performs the specific action to ensure the request can be fulfilled - this is dependent on the request, there is no automated modification of reservations.
Categories
The Artificial Intelligence applied is trained to analyze the requests coming from guests and assign one of the following categories:
Bedroom.
Check-in.
Check-out.
Transport / Parking.
Food & Beverages.
Pet requests.
Accessibility.
Medical.
Celebration.
Facilities.
Billing.
Other.