Use these reports to understand everything happening in Access Pay Hub, from individual payment events to full provider settlements. This overview walks you through the key reports available — Operations, Transactions and Financial Reconciliation Reports (FRR) — and explains what each one shows and how to export the data you need.

Access Pay Hub

Operations report

The operations report is the report that shows anything that's been input into the system and paid through Adyen.

Operations list

Use the list to find individual operations and view key data fields.

You can search by client reference.

The list shows:

Operation ID.
Operation type.
Amount.
Client reference.
Timestamp.
Provider.
Status.
Transaction ID.

Operation details

Select an operation tab to view detailed payment information, including:

Overview: Includes card details, fees and billing address.
Transaction history: Shows the complete payment lifecycle (all operations).
Technical details: Displays processing information, metadata, POS details (if applicable) and unsorted provider data.

🤓Tip: If the transaction is eligible, you can complete a full or partial refund from this screen.

Operations export

You can export operations using the filters shown on screen.
Filters include:

Operation date.
Operation name.
Provider.
Operation state.

Operation date defaults to the current week, starting Monday at 02:00.

Transactions report

The Transactions report shows all payments processed with the provider through the system, including successful and failed attempts.

Transactions list

You can search for transactions using your client reference.
The list shows:

Provider.
Transaction state.
Start date.
Client reference.
Cardholder.
Card type.
Expiry date.
Card number.
Transaction type.
Amount.

Transaction details

Select a transaction to view detailed information.

Overview tab. Includes card details, fees and billing address.
Transaction history tab. Shows the lifecycle of operations.
Technical details tab. Includes processing information, metadata, POS details (if applicable) and unsorted provider data.

Transactions eligible for refund can be refunded fully or partially from this screen.

Transaction export

You can export transactions using the filters shown on screen.
Filters include:

Transaction date.
Card type.
Transaction state.
Transaction type.

Transaction date defaults to the current week, starting Monday at 02:00.

Financial Reconciliation Report (FRR)

The FRR report shows payments processed through the provider and the associated charges.

🤓 Tip: When searching, allow for settlement periods, as processed dates exclude weekends.

FRR Daily Summary report

Generate a list of payouts for specific dates and balance accounts.

Each payout includes:

Balance account.
Trading date.
Opening balance.
Gross payments.
Chargeback amount.
Chargeback fee.
Fees.
Nett amount.
Funding total.
Closing balance.
Funding reference.
Client ID.

Data becomes available after the payout is completed.

FRR detailed report

Export a list of transactions linked to payouts for specific dates, balance accounts or stores.

Each transaction includes:

Store.
Balance account.
Transaction date.
Value date.
Gross payment.
Region.
Card scheme.
Card type.
Service type.
Interchange fee.
Scheme fee.
Acquiring fee.
Total fees.
Net payment.
Pricing model.