⚠️Important: If you need to refund the customer any amount, this must be done prior to cancelling the delegate, via the appropriate payment method.
To cancel a delegate on a ticketed event, follow the steps below:
Within Rezlynx navigate to Advanced C&B, then select Search/Create Events.
Using the Event Search Parameters find the event that needs to be edited.
Click on the Event Reference.
Select the Delegate tab.
Select the function from the drop-down menu, then locate the delegate.
Click Options and then select Cancel.
Confirm the command by selecting Yes.
If the delegate has a deposit, then a box will appear once selecting this, which allows the user to tell the system if they have refunded or retained the deposit. This can be selected by entering into the Value or Percentage boxes.