Pre-auths allow you to reserve funds in advance of a future transaction and can be generated whether the cardholder is present or the cardholder is not present. During this time, while no funds have actually left the customer's bank account, these reserved funds are unavailable to spend. You can view current pre-auths by navigating to Guest Journey, Billing, then GuestPay pre-auths. The pre-auth can be adjusted, completed or cancelled after generating the pre-auth. If no action is taken on the pre-auth, the reserved funds are automatically released back to the cardholder after 30 days or for Amex cards 7-10 days depending on the acquirer.
To generate a pre-auth without the cardholder present, follow the steps below:
On the main screen, tap the Menu icon (3 horizontal lines) and select Pre-Authorisation.
Enter the amount, and press Tick.
Tip: To cancel this process, press red button on the keypad.
Press the yellow button on the keypad.
Select Manual Entry.
Enter Card Number and press Tick.
Enter Expiry Date and press Tick.
Enter Security Code and press Tick.
Once completed, receipts will print.
Important: You may wish to save these receipts as they provide the Auth & Sequence codes for releasing and completing the Pre-Auth.
You have up to 30 days, or for Amex cards 7-10 days depending on the acquirer, to complete the transaction before the reserved funds are automatically released back to the customer.