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Guestline GuestPay: MyST two-factor authentication frequently asked questions (FAQs)

This information article looks at the frequently asked questions from users setting up two factor authentication for access to MyST or Trust Payments.

Written by Michelle Normoyle

MyST two-factor authentication FAQs

You can find some of the most Frequently Asked Questions (FAQs) regarding MyST two-factor authentication.

You may also find it helpful to review the MyST and OmniPay password FAQs, GuestPay transactions FAQs, Paylink FAQs, and GuestPay FAQs.

What is two-factor authentication?

This is an additional layer of security that all users can add to their account, which requests a 6-digit code in addition to your password. This is mandatory for site admin and developer roles.

How do I set up two-factor authentication?

To protect your account from unauthorised access, we recommend you enable two-factor authentication.
You can configure the two-factor authenticator using the Trust Payments guide.

I am trying to set up two-factor, but you haven’t emailed me a code.

Two Factor through our system does not utilise email codes; it requires an Application to be downloaded either to your mobile device or to your PC, which is linked to MyST. You can configure the two-factor authenticator using the Trust Payments guide.

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